To apply my leadership skills into any endeavour
A highly motivated professional with over twenty years of combined experience, as a retail manager, customer account manager, logistics coordinator, maintenance tech and sales analyst.
Attention to detail • Goods transpiration • Workplace safety • Windows 10 proficient • Teamwork • Cash management • Negotiation pricing • Shipping/receiving management • Documentation • Sanitation • Desktop publishing scanners • Scheduling • Spreadsheet hiring • Inventory
Management • Project completion • Shipment issues resolution • Facilitation • Impeccable telephone and communications etiquette • Highly organizational • extremely time efficient • strong emphasis policy analysis • Credit collections • Financial reconciliations • Networking • Quality control • Materials management • Talent acquisition • Sales • Merchandising • Client development • Creative problem solving • Accounting principles • Physical stamina • Sales trainer
Telesales analyst SECURE MERCHANT SOLUTIONS Montreal Canada Oct. 2019 to July 2020
Analyzed, Counselled and provided appropriate credit card merchant services for potential business leads over the phone, email and fax. As well as maintained client relationships, all through making and taking phone calls using scripts with appropriate rebuttals. Collected clients’ financial data for the perpetration to close sales.
Maintenance Technician DIVERSCO Greensboro, NC USA Aug. 2015 to Dec.2015
Maintained the sanitation and deodorized of the facility including bathrooms and lunch room in a full functional factory. Assisted in the proper care and maintenance of machinery. Provided the safety and cleanliness for the 400 employees. Completed extensive company training with facilities and chemical handling.
Logistics Coordinator OCEANIC TRADING COMPANY. Bradley Beach, NJ USA June 2013 to May 2015
Pickup and inspect all products prior to delivery for completeness, quality and accuracy. Logged and tracked all deliveries. Coordinated with vendors for item tracking, returns, exchanges and adjustments. Adhered to and created standard operation procedures and quality assurance procedures and safety programs. Act as a main customer contact. Manage liaison with suppliers and origin stations. Provided shipment information to customers.managed distribution and transportation network. Prepared orders for shipments following purchase orders. Followed regulations to ship orders by air and truck freight. Generated appropriate shipping documents, including packing lists, commercial invoices, bills of lading. Staged packages in order of delivery. Provided compression and accurate flow of merchandise. Maintained inventory of materials and receiving supplies. Coordinated freight department within the company to facilitate shipments.managed all shipping and transportation information. Managed quality control by ensuring that all shipped orders are not defective. Provided assistance in maintaining contact with suppliers and other agents. Interfaced with customers as directed. Assisted in billing information for all vendors.
Customer Accounts Manager AARON’’S SALES & LEASE INC Atlantic City, NJ USA Nov.2012 to April 2013
Supervised office staff. Resolved employee disputes. Trained employees on work procedures. Evaluated employee job performance. Explained work procedures and company polices to staff. Ensured policies and procedures were met. Maintained excellent communication with department. Received and prioritized telephone calls. Resolved customer complains. Knowledge sets include: 10 key calculator, Adobe system, Adobe acrobat software, Calendar and scheduling software, desktop publishing software. Microsoft Word, Excel, Office, Access including all spreadsheet software.
Store Manager RENT-A-CENTER Neptune, NJ USA April 2004 to Nov. 2012
Managed entire store staff. Interacted directly and productively with customers. Represented company in purchase negotiations. Knowledge in calculator, calendar, scheduling software. Supervised in distribution activities such as planning truck routes and determining shipping methods. Directed prices and sales activities. Reviewed sales reports and financial statements. Measured productivity and cost efficiency for projections. Managed staff schedules and work assignments. Conducted staff performance evaluations. Engaged in staff recruitment, interviewing, hiring, training, evaluation and discipline. Spearheaded and collaborated on sales promotions. Managed quality control by setting prices using inventory management software, barcode scanners, and other devices.