Samantha Sandoval

My passion as a travel industry professional (and travel enthusiast) is

dedicated to improving how guests navigate their travel experiences. My objective is to assist every guest in achieving their dream travel itinerary with the most flawless support system possible because, let’s be real, traveling isn’t always as easy as a sunny day!

1554 Prima Vera

Oceanside CA 92056

1-760-***-****

adlb6s@r.postjobfree.com

EXPERIENCE

Hopper, Remote — Hotel Team Lead

April 2021 - PRESENT

Hotel Supervisor — January 2020 - April 2021

Hotel CS Agent (VIP) — January 2020 - January 2021

- Going above and beyond for VIP users by providing efficient, customer-centric service for pre-stay, in-house and post-stay issues.

- Diligently working to reach and then maintain VIP SLA of 80% with the vision of achieving 100% in the near future.

Viceroy’s Hotel Zeppelin, San Francisco — Guest Service Agent JANUARY 2016 - DECEMBER 2018

- Build, modify, cancel, check-in reservations with the use of OPERA and third-party provider portals

- Fulfil concierge requests as well as ensure guest satisfaction and implement guest recover when needed, all to ensure customer loyalty Hotel Internship at Hotel Zeppelin — FOM Assistant JANUARY - MAY 2018

- Assisted in scheduling hourly staff and with sales team reservations Conflict resolution with escalating customer reviews

-developed and implement revenue-building strategies, maximizing hotel profits

PROJECTS

Covid Wellness Assistant, San Francisco

August 2020 - December 2020

- Assisting in building and coaching socially distant exercise routines both indoor/at home and outdoor workouts.

-Advising in dietary and lifestyle changes for better quality of life while in quarantine.

NeonVisuals, France — Accounts Manager

February 2019 - PRESENT

Partnering with freelance Motion Graphics and Design Company NeonVisuals

-Manage US client relationship to ensure trust and longevity

-Writing up contracts and managing accounts receivable EDUCATION

San Francisco State

University

SEPTEMBER 2013 - MAY 2018

Bachelors of Hospitality and

Tourism Management

Minor in Business

Administration

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SKILLS

Proficient knowledge of:

- OPERA by Oracle

- Intercom

- Jira

- G suite

- Excel

- ProCreate

- Proficient problem solver

and critical thinker.

- Excellent conflict resolution

management.

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VOLUNTEER

Animal Aid Unlimited, India

October 2019

Assisted in feeding, nurturing,

and rehabilitating injured

street animals from the

surrounding areas of Udaipur,

India.

http://animalaidunlimited.org

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