Reservation Officer

CLARISSE LUZARES

+63-960******* *********@*****.***

https://www.linkedin.com/in/clarisse-luzares-b9a02997 Subject matter expert within travel and accommodation sector capable of taking reservations from future guests online, in person and on the phone. Exercising a high level of commitment to exceptional customer service by providing upbeat and friendly service, resulting in consistent return customers.

SKILL HIGHLIGHTS

Outstanding customer service and sales capabilities that lead to increases in sales and positive customer experiences that reflect on the business.

Strong communication and listening skills that ensure the customers’ needs and requests are understood and handled accordingly.

Patient and compassionate, with an ability to maintain the highest standards while working with even the most difficult customers.

Excellent problem-solving skills to assist in handling reservation issues, including duplicate or missing reservations or overbooked nights. PROFESSIONAL EXPERIENCE

SUBJECT MATTER EXPERT - RESERVATION Feb 2015 to Oct 2020 Philippine Travel Factory Inc.

Core Accomplishment

Pioneered Asia account which led to additional gain in profits.

Successfully handled rebooking of customers in lower rate but profitable.

Managed hotel and transfer contracts, adding rate resulted to additional profit to the business.

Duties and Responsibilities:

Trained new staff.

Managed team work schedule.

Validate and finalized all bookings and reservations.

Sorted out any issues that arise from booking and reservations such as assisting to customers who may need to amend or cancel.

Handled customer complaints.

CUSTOMER SERVICE ASSISTANT Jul 2014 to Feb 2015

SM Mart Incorporated

Duties and Responsibilities:

Attended to customer’s complaints and resolve in effective manner.

Maintained efficient customer service at all times.

Handled cash proceeds from sales.

Prepared daily sales reports.

TRAININGS

Miura Training Japan Jul 3, 2018 to Sep 28, 2018 Nihongo Class Apr 2, 2018 to Jun 22, 2018

ITB Asia Expo Singapore Oct 18, 2016 to Oct 21, 2016 EDUCATION

Bachelor of Science in Tourism Management April 2014 Marinduque State College

Dean’s Lister

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