Manager Customer Service/Customer Service Expert CompTIA IT Operations

SAJDAH STRAUSS

Cell: 720-***-**** Email: *************@*****.***

Customer Service Expert CompTIA IT Operations Specialist Adept Written/Verbal Communicator CompTIA Secure Infrastructure Specialist Expert in Microsoft Office

KEY SKILLS

Setting up a workstation

Configure, install and upgrade operating systems, including Windows, Apple OS X, Linux, iOS, Android and Windows Mobile

Set up and support basic home and small office networks

Troubleshoot and support end-user access to applications and data

Using devices such as switches and routers to segment network traffic and create resilient networks

Implementing network security, standards and protocols

Establishing network connectivity, troubleshooting network problems

CERTIFICATES

ITF+ (CompTIA) – 2019

A+ (CompTIA) – 2019

SECURITY+ (CompTIA) – 2019

NETWORKING+ (CompTIA) – 2019

WORK EXPERIENCE

THE UPS STORE (Thornton, CO – San Antonio, TX) Manager, 8/13 to 6/19

Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.

Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Provided prompt, courteous and knowledgeable assistance.

VOLT (San Antonio, TX) Apple Specialist, 8/18 to 11/19

Troubleshoot Apple products, services, and accessories, including both software and hardware.

Demonstrated extensive knowledge in the products and services offered by Apple to provide the consumer with a complete solution.

LEADERQUEST (San Antonio, TX) Frontline associate, 2/20 to 4/20

Answer Phones, Schedule Appointments, Sort Mail, Route Calls and listen to voicemail.

Greet Clients

Listen to Voicemail

Clerical Tasks such as filing away important documents.

maintain the office inventory, restocking items and making note of inventory shortages when needed.

CONDUENT (San Antonio, TX) Customer Experience Associate III, 8/20 to Present

Assists with inbound calls from cardholders with questions or concerns in regard to their Debit card accounts when an escalation is necessary or call volume requires

Assists with supervisor call backs

Assists with agent chat assistance

Assists with the call center floor to assist representatives with questions or difficult telephone calls.

Answers inquiries regarding general dispute process

Data entry of disputes when necessary

Assist department supervisor and manager in implementation of work assignments. Act as department supervisor in the absence of supervisor/manager.

EDUCATION

High school diploma/GED - 2015

St. Phillips Community College – 2019 - Present

Major – Cyber Security

REFERENCES

The UPS Store - Owner: Ram Mahat Phone: 303-***-****

Open Works by Strauss, LLC - Owner: Wanda Strauss Phone: 303-***-****

UPS Store – Co Worker: Jasmine Martin Phone: 251-***-****

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