Cell: 720-***-**** Email: firstname.lastname@example.org
Customer Service Expert CompTIA IT Operations Specialist Adept Written/Verbal Communicator CompTIA Secure Infrastructure Specialist Expert in Microsoft Office
Setting up a workstation
Configure, install and upgrade operating systems, including Windows, Apple OS X, Linux, iOS, Android and Windows Mobile
Set up and support basic home and small office networks
Troubleshoot and support end-user access to applications and data
Using devices such as switches and routers to segment network traffic and create resilient networks
Implementing network security, standards and protocols
Establishing network connectivity, troubleshooting network problems
ITF+ (CompTIA) – 2019
A+ (CompTIA) – 2019
SECURITY+ (CompTIA) – 2019
NETWORKING+ (CompTIA) – 2019
THE UPS STORE (Thornton, CO – San Antonio, TX) Manager, 8/13 to 6/19
Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.
Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Provided prompt, courteous and knowledgeable assistance.
VOLT (San Antonio, TX) Apple Specialist, 8/18 to 11/19
Troubleshoot Apple products, services, and accessories, including both software and hardware.
Demonstrated extensive knowledge in the products and services offered by Apple to provide the consumer with a complete solution.
LEADERQUEST (San Antonio, TX) Frontline associate, 2/20 to 4/20
Answer Phones, Schedule Appointments, Sort Mail, Route Calls and listen to voicemail.
Listen to Voicemail
Clerical Tasks such as filing away important documents.
maintain the office inventory, restocking items and making note of inventory shortages when needed.
CONDUENT (San Antonio, TX) Customer Experience Associate III, 8/20 to Present
Assists with inbound calls from cardholders with questions or concerns in regard to their Debit card accounts when an escalation is necessary or call volume requires
Assists with supervisor call backs
Assists with agent chat assistance
Assists with the call center floor to assist representatives with questions or difficult telephone calls.
Answers inquiries regarding general dispute process
Data entry of disputes when necessary
Assist department supervisor and manager in implementation of work assignments. Act as department supervisor in the absence of supervisor/manager.
High school diploma/GED - 2015
St. Phillips Community College – 2019 - Present
Major – Cyber Security
The UPS Store - Owner: Ram Mahat Phone: 303-***-****
Open Works by Strauss, LLC - Owner: Wanda Strauss Phone: 303-***-****
UPS Store – Co Worker: Jasmine Martin Phone: 251-***-****