Desktop Support Engineer

VENKATESH C

*A/* Ramalingapuram Main Road,

Behind Old IOB Bank, Mobile: +91-950*******

Vickramasingapuram-627425 Email: *****.**********@*****.*** Tirunelveli (District)

linkedin.com/in/Venkatesh-chandran-92173093

Objective

To obtain a challenging position in your acclaimed concern, to work with dedication and determination on work assigned to me; To play a key role in achieving the corporate goals of the company and for my career progression. Professional Summary

Desktop Support L1 &L2 Networking, Operating system Troubleshooting and diagnostics, Project implementation and Post-Installation support for Five years and one month

I have good exposure in Systems Administration under multi-platform environments. Including installation and configuration of software, and network administration involving installation, configuration & maintenance, and disaster recovery management.

Work Experience

Organization : Mind Square Technologies

Client : British Council Division, Chennai

Experience : May 2017 to Till Date

Designation : System Admin

Organization : HCL Infosystems Limited

Client : Ramco Systems Limited, Chennai

Experience : April 2016 to April 2017

Designation : Desktop Support Engineer L1

Ramco Systems Limited

Responsibilities

Installing of Win 7, Win 8, OS & Linux

Solving tickets using Rtrack Ramco ticketing tool

Managing around 50 Desktops, Thin Client 100 and 50 Laptops

Managing application issues through SCCM Client

Installing Software’s and Troubleshooting in desktop & Laptop

Installing VPN Configuration & Troubleshooting

Basic Knowledge on Servers

Hardware Installation, Repair and Maintenance

Establishing LAN and WAN networks

Basic Networking, Map drive, Data sharing, TCP/IP Configuration,

Knowledge on configuring Network and Local Printers.

Outlook Configuration and managing personal archives

Binding mac address for access and blocking of Wi-Fi users

Managing in Active Directory i.e., account creation, and password reset

Managing Global Users through via Team viewer

British Council Division

Responsibilities

Installing of Win 10 Operating system,2008 and 2012 R2 OS on servers.

Solving tickets using Services Now British Council ticketing tool.

Giving the proper response to the tickets and closing them within the given SLA.

Configuration of Network printers access to authorized users

Installing and troubleshooting of Office 365

Basic Troubleshooting in CCTV and take a backup on External HDD.

Maintain and configure user’s in Active Directory

Basics managing of servers and Hyper v servers

Install and repair the SCCM client on workstation’s and laptop’s

Run the report on file server management, quota allocation of concern users, Delete the duplicate files and clean up the shared drive.

Maintaining the connectivity & Monitor the different networks

Settings of the networking devices (Cisco Router, switches, Access points) coordinating with the Network administrator during implementation.

Resolving LAN, WAN problems and Internet problems

LAN port tracing and Cable Crimping

TCP/IP Configuration, VLAN concept’s

Monitoring and basic managing of Cloud Portal (AWS, Azure)

Coordinated with vendors for hardware replacement and warranty related issues Achievements

Migrated windows 7 to windows 10 operating system to all workstation and laptops.

Deploy the Defender Advanced Threat Protection Antivirus replaced as McAfee Agent to all workstations.

Certifications

Completed basics Amazon Web Services done on Besant Technologies at Chennai. Scholastics

May 2014 completed my B.E Electronics & Communication Engineering from National College of Engineering, Tirunelveli.

April 2011 completed my DIPLOMA Electronics & Communication Engineering from SCAD Polytechnic College, Cheranmahaevi.

April 2009 completed my HSC from P.L.W.A Hr. Sec. School, Vickramasingapuram. April 2007 completed my SSLC from Senaithalaivar High School, Vickramasingapuram.

Personal Details

Father’s Name : Chandran E

Date of Birth : 21-12-1991

Sex : Male

Marital Status : Single

Languages known : Tamil, English

Nationality : Indian

Passport number : R0986086

Declaration

I hereby declare that the above information is true and correct to the best of my knowledge.

Station: CHENNAI.

Date : VENKATESH.C

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