C h r i s t i n a
R o m a n
Child assistance. Roadside assistance. Time management. Emergency response. Cash handling. Customer service excellence.POS systems. Working IndependentlyEXPERIENCE
Arise Virtual Solutions, Remote - Agero Roadside Assistance
February 2020- January 2021
●Followed established guidelines and procedures.
●Properly direct inbound calls to improve call flows
●Provide high standard customer service to maximize customer satisfaction
●Provide accurate and appropriate information in response to customer inquiries; document any complaints or questions
Stepping Stones Childcare, Homewood, IL - Assistant Head Teacher
March 2017 - June 2020
●Cleaned rooms, toys, and surfaces regularly to minimize infections.
●Changed diapers and assisted with bathroom needs of potty-trained children.
●Monitored children during meal and snack times to maintain order.
●Prepared and submitted lesson outlines for review
●Responded quickly to emergency situations and administered basic medical care.
Smashburger, Oak Lawn, IL- Front of House Manager
January 2016 - December 2016
●Prepared schedules and delegated assignments to employees.
●Managed food and supplies inventory to keep adequate levels for expected demands.
●Managed inventory to keep enough product on-hand.
●Modeled excellent customer service to encourage staff to proactively assist customers and meet needs, building customer loyalty and retention.
●Oversaw food preparation and cooking activities to uphold safe and sanitary practices, check portion control, and assess final presentation.
●Engaged dissatisfied customers using tactful approaches and made efforts to resolve problems
Saint Xavier University, Chicago, IL - Bachelors of Arts in Pyschology
August 2012 - May 2016
Student Ambassador of the Year 2015
14444 Keeler Ave
Midlothian, IL 60445