C h r i s t i n a

R o m a n

SKILLS

Child assistance. Roadside assistance. Time management. Emergency response. Cash handling. Customer service excellence.POS systems. Working IndependentlyEXPERIENCE

Arise Virtual Solutions, Remote - Agero Roadside Assistance

February 2020- January 2021

●Followed established guidelines and procedures.

●Properly direct inbound calls to improve call flows

●Provide high standard customer service to maximize customer satisfaction

●Provide accurate and appropriate information in response to customer inquiries; document any complaints or questions

Stepping Stones Childcare, Homewood, IL - Assistant Head Teacher

March 2017 - June 2020

●Cleaned rooms, toys, and surfaces regularly to minimize infections.

●Changed diapers and assisted with bathroom needs of potty-trained children.

●Monitored children during meal and snack times to maintain order.

●Prepared and submitted lesson outlines for review

●Responded quickly to emergency situations and administered basic medical care.

Smashburger, Oak Lawn, IL- Front of House Manager

January 2016 - December 2016

●Prepared schedules and delegated assignments to employees.

●Managed food and supplies inventory to keep adequate levels for expected demands.

●Managed inventory to keep enough product on-hand.

●Modeled excellent customer service to encourage staff to proactively assist customers and meet needs, building customer loyalty and retention.

●Oversaw food preparation and cooking activities to uphold safe and sanitary practices, check portion control, and assess final presentation.

●Engaged dissatisfied customers using tactful approaches and made efforts to resolve problems

EDUCATION

Saint Xavier University, Chicago, IL - Bachelors of Arts in Pyschology

August 2012 - May 2016

Student Ambassador of the Year 2015

14444 Keeler Ave

Midlothian, IL 60445

773-***-****

adlb1e@r.postjobfree.com

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