QA Enginner

Jigna Jain https://www.linkedin.com/in/jignajain/ 408-***-****

Jigna Jain

●Professional Summary:

7+ years of QA experience in testing EdTech, finance, KYC, ecommerce, retail, gaming, cloud, and SaaS applications with global launches in the North America, EMEA and Asian Pac markets.

●Proactive in risk assessment and enthusiastic about taking initiative / ownership for total quality when facing new challenges and responsibilities

●Excelled in both agile / scrum and waterfall development environments when testing mobile, multi-tiered web and client-server applications with a continuous integration model

●Expert at thinking from the user’s/UX perspective and analyzing business requirements

●Proven ability in preparing test scenarios, test environment planning, test case designs, test scripts, and test documentations, including test strategy, test plans, bug reports, test case- requirements traceability, test progress tracking, and test matrix

●In-depth knowledge of the Software Development Life Cycle (SDLC) and the Software Testing Life Cycle (STLC), as well as software test methodology, tools, and techniques ranging from project definition to deployment documentation

●Proficient in different types of testing: Functional, Sanity, Regression, GUI, User Acceptance, compatibility testing

●Tested backend functionalities using REST API (postman, charles proxy and swagger)- familiar with Node js

●Networking concepts and technologies firewalls, etc

●Highly skilled at interpersonal interactions in both start-up and Fortune 500 company environments

●Effective, flexible, and dependable in a team environment or as an individual contributor

● Ability to track the daily and the weekly progress of multiple project to ensure releases are on schedule

●Strong communication and presentation skills as well as having an excellent analytical and problem-solving mindset

●U.S. permanent resident (green card holder)

Technical Skills:

Mobile Platforms

Android, iOS, Emulators, Google Analytics tool

Browsers and plug-in

IE, Firefox & Firebug, Chrome & DevTools, Safari

Web Technologies(Scripting)

HTML, HTTP,, XPATH, CSS, JavaScript

Automation

Selenium, Appium

Backend Testing

Rest, Swagger, Charles Proxy,Postman

Sprint planning / Bug Management tools

Jira, Element Tool, Bugzilla

API Testing Tools and Utilities

REST API, Google Developers Tool, Firebug

Databases

Oracle 10g/11g, MySQL Server, DBVisualizer

Web content management system

CQ5 (Adobe Experience Manager)

Operational intelligence. logging, and debugging

Splunk, Google Development Tool, REST API

Work Experience:

Rare Genomics Institute August 2018- Present

Mobile QA Engineer

Rare Genomics Institute (RG) was founded in 2011 to fill the health care gap for undiagnosed rare disease patients and support research in rare diseases. RG helps rare disease patients find a diagnosis, treatment, and pathway to a cure by individualized access, coordination and execution of genetic sequencing and research services with RG and its affiliates.

●Led, refined, streamlined, and implemented quality assurance processes for web teams.

●Validated and delivered multiple features simultaneously and efficiently by closely working with product managers, and engineers across development teams.

●Collaborated with product UX design teams on requirements and acceptance criteria and conducted GUI usability testing for overall compliance of UI elements, layouts, navigation, accessibility of menu items, screen size, scrolling, text selection, back button, etc.

●Testing native Android, iOS app using builds with Crashlytics

●Testing native Android app using ADB and Android Studio

●Good experience with ADB & SDK Commands.

●Experience on Push Notification testing on Android using APNs

●Push different APKs in different Android Devices.

●Testing Rest API for backend implement features.-Tested rest api for the frontend as well as android and iOS testing before front end implementation

●Testing on different devices and different screen sizes

●Created a risk profile for various functional areas of the App and used it for effective test planning and refining regression suite to get the best coverage within limited time and resources

●Performed smoke, sanity, regression, feature integration, feature interaction, and cross browser compatibility testing on Chrome, Safari, Firefox, and IE browsers, accessibility testing Run final regression, manage any last-minutes hick-ups before successful deployment in production.

Mobile QA Engineer (Android, IOS) September 2017- June 2018 StudyBlue, San Francisco, CA

StudyBlue has a user base of over 16 million students; it allows them to create digital flashcards and quizzes, access textbook solutions, share learning tools, and study smarter.

My responsibilities are testing iOS and android features to make sure they meet product acceptance criteria until they successfully deploy to production. This requires me to lead, implement, refine, and streamline the quality assurance process for the android and iOS team. When necessary, I also contribute to testing the web application’s main release features.

Specifically:

●Performing test activities with product manager and engineers across teams to deliver multiple features simultaneously and efficiently.

●Working on an agile team following 2-week sprint cycle, daily stand-up for development and execution of test plans and test cases based on users’ stories

●Collaborating with product design teams on requirements and acceptance criteria

●Making agile development processes go more efficiently by having test plans ready earlier before each sprint.

● Reporting various functional areas of the application and creating a risk profile for effective test planning and testing to get the best coverage with limited time and resources

●Reporting daily to the head of operations and product and engineering teams on blockers and show-stoppers

●Tracking the daily and the weekly progress of multiple projects to ensure releases are on schedule

●Run through regression tests and refine test plans to help capture and report bugs before projects go to production

●Work closely with the development teams to validate and test new features

●Defining and documenting test plans, execute test cases, and track the results

●Reporting bugs, feature requests, user stories, and technical tasks by using Jira

●Performing Functional, GUI, Regression, Data Integrity, Compatibility testing and smoke testing

●Performing GUI, Functional and Usability Testing (overall compliance of UI elements, layouts, navigation, accessibility of menu items, screen size, scrolling,text selection, back button, etc.)

●Testing application behavior under various interruptions: battery strength level, incoming calls, SMS, offline mode, various level of signal strength of network

●Testing native Android, iOS app using builds with Crashlytics

●Testing native Android app using ADB and Android Studio

●Validating the database using DBVisualizer

●Verifying new and existing API calls using Charles Proxy Tool or POSTMAN

●Used APNs for push notification testing on iOS

●Validating metrics using Google Analytics

●Testing main web features across Chrome, Safari, Firefox and IE browsers

●Using Bamboo for deploying branches to dev stacks for testing having new code merged with develop to have the latest code mimicking what would be in production

●Submitting pull requests using GitHub

●Performing Sanity Testing of applications for Post Deployment Production Testing.

Senior Test Engineer HCL March 2015 – August 2017 Client: Western Union, San Francisco, CA

Current Project: Global KYC (Know Your Customer)

The objective of the global KYC initiative was to create a foundation to perform KYC on customers (apply a risk-based assessment based on transactional and non-transactional attributes). The Web upload tool allows customers in 35 countries a convenient way to send required KYC data and documents online from anywhere so that future transactions can be processed.

●Successfully launched the KYC web upload tool to multiple countries in English and native languages supported on multiple browsers and mobile devices; rest ongoing. [Global roll-out]

●QA lead coordinating global roll-out activities of onshore and offshore QA team members and ensuring timely and quality delivery

●Testing various workflows involving complex integration with core system associated with Know Your Account

●Triaged, investigated, escalated, and debugged defects with developers and business teams for root cause analysis and resolution

Project: Responsive web site (US and International)

www.westernunion.com: Western Union new responsive web site for U.S., International and mobile with a global footprint to transfer money across 235 countries supporting 500 thousand agents and millions of customers

●Coordinated QA activities among QA team members and ensured timely and quality delivery

●Successfully delivered dozens of features and response pages to the U.S. and international production web site spanning across 100+ user stories in 20+ sprints in a fast-paced agile environment

●Designed and tested functional, GUI, usability, internationalization, and cross browser test cases for variety of OS and other devices

●Performed finance industry testing of Dodd Frank, KYC, Arizona flow, payment gateway, micro-blogging site integration and channel partners’ website interactions for the retail web site

●Extensively used Google Chrome Dev Tools, Firebug, REST API for capturing log data and backend calls

●Worked with PL and PO for understanding requirements, story refinement, and effort scoping.

●Facilitated coordination with regression and offshore teams; providing regular knowledge transfer.

Project: Mobile App Integration with Microblogging Sites

(Western Union Money transfer mobile app integration with WeChat micro-blogging)

●Led team of 4 on-shore, 2 offshore test engineers for front end integration in fast paced agile environment

●Successfully delivered WU money transfer mobile app with responsive pages in time with best quality

Software QA Tester Connected IO Inc. Santa Clara, CA September 2014 – January 2015

●Analyzed software defects, prepared, submitted and tracked bug reports into Mantis

●Performed Regression testing for every new build: sanity test as well as bug verification

Project: E-commerce Retail Web Portal

A retail web portal selling heritage items from Pan-African countries

●Performed exploratory testing to identify main features, core functionalities and created applications map and developed test cases

●Project: Mobile educational games (Multiple games: Puzzles, Racing Story, Numbers, and Cars) testing in Agile environment for young kids

●Designed test cases in the test case management tool of TestRail

●Performed functional, GUI, usability, and browser compatibility tests on different devices (iPhone 5, iPad - iOS v.8.1, HTC1, Samsung Galaxy S3 – Android 4.4)

QA Tester, LASTH Corp., Los Altos, CA August 2013 - August 2014 Project: Cloud Based SaaS Application

Cloud based SaaS application for Student Information System (SIS)

Project: Video sharing mobile Apps with social network integration

Marco Polo - mobile application that allows users to watch, capture, edit, upload, and share videos as well as provide real-time comments, video reply and post them on social networks Evercam - Video sharing mobile app of Happybits to record and share videos live. It also allows users to share videos with different groups of friends using email and text messages.

Consultant, Embtel Inc. Fremont, CA January 2011 – July 2013 Project: Web based health portal - MyHealthOnline provides patients the ability to manage their own health records and enable them to contact physicians.

Education

Certification in SQA

Post Graduate Diploma in Business Administration, MS in Labor welfare. Bachelor of Commerce

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