Sales Representative Desktop Support

PROFESSIONAL PROFILE: Seasoned IT professional with extensive experience and proven track record as an IT Support Specialist. Highly skilled in evaluating data requirements, designing analytical studies and developing and implementing reports. Strong ability to understand the IT problems, troubleshoot and make the documents.

SUMMARY OF QUALIFICATIONS

•Qualified for a position as a network or computer systems administrator or as a computer network specialist. MCSA

•Experience in installation, configuration and ongoing usability of system hardware.

•Detail-oriented while being meticulous in delivering client requirements with high quality and accuracy

•Ability to support and maintain internal services (AD, DNS, DHCP, and Network).

•Skilled in supporting company users with their use of applications such as Microsoft Office including Word, Excel, and Outlook. Web Browsers and file shares

•Quick learner with strong ability to understand and implement new concepts and processes

•Install and maintain servers, storage and network devices, configuring operating systems, and applying service packs and configuring and monitoring alerts.

•Design, implement and troubleshoot the wired and wireless Networks, IPPhone, IPCamera, and IPTV.

•Setting up Server rooms (with Mesh, Star, Hybrid topologies), Subnetting.

•Configure LAN switches, routers and firewalls.

•Setup employs emails

•Excellent in diagnose and troubleshoot problems.

•Strong team skills, presentation abilities and issue resolution capabilities, analytical thinker, attention to detail.

•Fast learner; able to adapt very quickly.

•Organized and able to work well under both time and accuracy pressures.

•Highly self-motivated, self-starter, hard-working, dedicated, and having the excellent time management skill.

•Strong ability to share knowledge as a result of having teaching experiences.

•Proficient in English, Persian, French, Azeri.

TECHNICAL SKILLS

Operating Systems: Microsoft Windows NT4/XP/Win7/Win 10, Windows Server 2008, 2012, 2016

Networking: Active Directory, LAN/WAN, Windows Server 2008, 2012, 2016, TCP/IP, SQL Server, Creating VMs, Setup the Network for VMware, Installing Operating Systems on VM.

Programming: Languages/Tools: C++, C#, ASP .NET, HTML5, JavaScript, jQuery, Visual Studio 2015, MS Excel (modification of large volumes of data, pivot tables, Lookups, functions and Formulas), MS Access, SQL, SQL Server, Microsoft Excel, Microsoft Access, Design tables, keys and relations, Creating Insert, Update, Delete and Search queries, Implement, maintain and support web application and infrastructure components, Analyze and summarize user requests and submit results to the design team.

Hardware: Assembling, diagnose and troubleshooting errors, Repairing, Driver installing (64 and 32 bit), Install wired, wireless and IP printers.

EDUCATION and PROFESSIONAL DEVELOPMENT

•Bachelor's Degree in Computer Software Engineering Azad University 1995- 2001.

•MCSA: Windows Server 2016 - Certified 2020

PROFESSIONAL EXPERIENCE

Territory Sales Representative August 2019 to December 2020

(Rogers 855 York Mills Rd, North York, Ontario)

•At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives.

•Presenting Rogers internet service for fiber to home and fiber to node.

•Declare new products of Rogers like SHM (Smart Home Monitoring).

•Cite the new 5G system offered by Rogers.

•Display list of channels provided on Rogers bundles.

•Working with Salesforce, Sales assist and Oasys applications.

Technical Support Specialist July 2017 to October 2019

(AADCO auto parts Brampton, ON)

•Maintenance the network (wired and wireless), computers (Servers, PCs, Laptops, Printers, Scanners).

•Troubleshoot and identify performance, connectivity, and other issues for applications hosted in Hollander, private cloud or on-site.

•Upgrade Computers (Hardware and software).

•Answer IT questions and teach computer to my colleagues and upgrade their IT knowledge.

•Maintenance the network (wired and wireless), computers (Servers, PCs, Laptops, Printers, Scanners).

•Upgrade all the system (Hardware and software).

•Implement online sale and set the eBay and PayPal to develop the online sale.

•Answer IT questions and teach computer to my colleagues and upgrade their IT knowledge.

•Redesign the website of company.

•Coordinating online sales.

Geek squad specialist November 2017 to May 2018

(Best Buy Brampton, ON)

•Testing and repairing Laptops, MacBook’s, and Desktops.

•Wiping data from HDDs and SSDs.

•Reinstalling operating systems (Windows, Mac OS)

IT Support April 2010 - June 2016

(Andishe Sabze Kharazmi, Iran)

•Using Jeera ticketing System for supporting customers.

•Solving the customer's computer problems (hardware, software, windows, network, printers, etc.) on the phone.

•Using AMI or TeamViewer Software to remote connect to user’s computer and troubleshoot the problem.

IT Support April 2008 - March 2010

(Eshare Talaee, Iran)

•Maintenance the network (wired and wireless), computers (Servers, PCs, Laptops, Printers, Scanners).

•Upgrade all the system (Hardware and software).

•Implement IP-TV for the company and create a private TV to run the advertising on the LCDs of Tehran’s subway.

•Using APN to create VPN for computers of the trains and the main office.

Computer Technician March 2005 – March 2008

(Sama Pardis Payetakht, Iran)

•Install network for company’s office.

•Maintenance the network (wired and wireless), computers (Servers, PCs, Laptops, Printers, Scanners). Upgrade all the system (Hardware and software).

REFERENCES AVAILABLE UPON REQUEST

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