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Software Quality Assurance Analyst

Columbia, SC
March 30, 2021

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Anna Rankin

Senior Quality Test Analyst – Core Specialty (formerly part of Enstar Group)

Columbia, SC - 803-***-****

Results-oriented professional with over 20 years of experience. Strong analytical skills and problem-solving techniques that substantiate an excellent viable record of competencies in the technology industry. Proven ability to assume bottom line responsibilities for developing and implementing test strategies and quality methodologies to support Waterfall and Agile based testing cycles.

Computer Literacy - Quality Assurance - Software Testing - Instructional Technology

SQL Server Database, Azure VSTS, Azure DevOps/API Postman, Java based Selenium Automation, Window 10, Window 7, Unix, Macintosh, Dream Weaver, Photoshop, XHTML, CSS, Microsoft Office, Quality Center, Selenium, TAC Automation, Technical Information Design, WIX Installer, Billing System Test cases, Reports, Design & Development, Criterion & Technical Training I and II, Instructional Module Development, Database Modelling.


Senior Quality Test Analyst

Core Specialty/Enstar Group - Columbia, SC - 2015 to Current

Engaged in a variety of quality assurance initiatives. This included utilizing Azure VSTS system for building requirement driven test plans and test suites; Pioneering an early process that reduced a huge backlog of defects by 40%; Working with Selenium for automation regression; Periodically, facilitating meetings for automation regression; Implementing Postman for API regression; Performing shred testing with SQL server and Tardis databases; Engaging in troubleshooting activities for production support; Executing shred testing for the Billing System Go-Live Efforts and conducting Peer training as needed.

Senior Test Analyst

Accenture Software - Columbia, SC – November 2011 to January 2015

Senior Analyst accountable for executing testing life cycles at all levels of SIT and Regression. Procured specifications from FSD and BRD documents to build test cases and scripts against the billing software application. Engaged in team triage utilizing Serena defect tracking and Test Automation Center (TAC) systems.

Senior QC Analyst

Duck Creek Technologies - Columbia, SC – April 2011 to October 2011

Senior Operation and Infrastructure team member responsible for functional testing project initiatives which incorporated application installments; production certification and identifying weaknesses in production code with the outcome to improve application performance and reliability.

Software QA Analyst

Wells Fargo, Winston - Salem, NC -February 2011 to April 2011

Dedicated team member responsible for analyzing and validating the functionality of various banking systems. Other responsibilities include data validation, SIT/UAT testing and defect tracking utilizing Quality Center.

Test Analyst

BlueCross BlueShield - Columbia, SC – May 2008 to January 2010

A fast-paced team implementing Agile methodologies to test the website.

•Worked with Quality Center writing manual test cases and tracking defects.

•Tested the website's ability to communicate with 3270 mainframes and OnDemand 390 content management system; used Quick Test Pro automation tool to run regression scripts.

•Analyzed and tested processes and procedures which prevented products from being released with faulty functionalities.

•Developed and implemented work-related quality processes which improved product testing.

•Logged approximately 83% of the reported defects for most of my assigned projects.

Security Administrator

Johnson & Johnson - Rochester, NY – December 2007 to May 2008

Worked with two procurements and one capital expenditure systems.

•Ensured that proper procedures were followed and that all security requirements were met before access was granted to certain employees.

•Implemented strict procedures to create, update, and retire accounts.

•Investigated anomalies which affected user's system access.

Full Time Student

Rochester Institute of Technology - Rochester, NY - 2003 to 2007

Software Test Engineer

Heidelberg Digital L.L.C - Rochester, NY – May 1999 to April 2003

Responsible for analysis and improvement of testing processes.

•Designed, implemented, and maintained automation scripts to test PC and Macintosh print driver products. This resulted in reduced test cycle time.

•Researched and implemented solutions used to back up key information on a routine basis.

•Performed team leader functions by developing test procedures and training for co-workers.

•Supervised all print drivers testing on the Macintosh platform.

•Logged approximately 80% of all defected entered into the Lotus Notes bug tracking database.

•Automation team member that wrote and maintained test scripts with QA Partner.

•Developed procedures for training co-workers which resulted in their ability to better perform their jobs.

Software Test Technician

Eastman Kodak Company - Rochester, NY – March 1991 to May 1999

Responsible for installing and testing in-house software products and various third-party applications.

•Wrote test case procedures based on product requirements and specifications documents.

•Designed and maintained statistical graphs and spreadsheets to monitor the testing process.

•Performed hardware and software maintenance on the Macintosh platform

•Tested digital printers Front End systems.

•Participated in all testing phases of software products releases which included test analysis, design, integration, system, regression, and boundary testing.

•Used protocol analyzer to validate that data packets were correctly transferred between the printer FE and computer network.


Master in Cross-Disciplinary Studies

Rochester Institute of Technology - Rochester, NY

B.S in Computer Science

SUNY Brockport College - Brockport, NY

A.A.S in Computer Information System

Monroe Community College - Rochester, NY

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