Front Office Desk
Resume:
courtney lowe
Looking For employment for advancement
St. Louis, MO 63134
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Front Desk Agent/Night Auditor
Aloft hotels - St. Louis, MO
September 2020 to Present
• I assist guest with all Checkins.
Processing credit card for guest stay.
Assisting guest with finding attraction, jobs and local events. Making sure all request are made upon request
Making reservation for future guest
Scheduling shuttle runs for all guest that need Transportation Processing Advanced Deposits for guest who
made reservations with a third party
LATER BECAME A OVER NIGHT HOUSE MAN DUE TO COVID 19 Keep the hotel in safe and clean environment
Making sure all guest request are met
Cleaning bathroom and sitting areas
Vacuuming
Sanitizing
Making sure outside of hotel is free of trash
Using safety requirements everyday
Also run night audit
Processing all cash, credit and debit for the day
Making sure all guest are in right rooms
Making all rooms are clean in system
Checking with Valet to make sure cars and keys are in the right place. Making sure money has been posted with all third party paying guest Making sure all guest ARE SAFE AND SECURED ALL THRU THE NIGHT. Front Desk/Houseman
Residence Inn by Marriott - St. Louis, MO
May 2019 to Present
I assist guest with all Checkins.
Processing credit card for guest stay.
Assisting guest with finding attraction, jobs and local events. Making sure all request are made upon request
Making reservation for future guest
Scheduling shuttle runs for all guest that need Transportation Processing Advanced Deposits for guest who
made reservations with a third party
LATER BECAME A OVER NIGHT HOUSE MAN DUE TO COVID 19 Keep the hotel in safe and clean environment
Making sure all guest request are met
Cleaning bathroom and sitting areas
Vacuuming
Sanitizing
Making sure outside of hotel is free of trash
Using safety requirements everyday
Infant/Toddler Teacher
Arch Kids Academy - St. Louis, MO
February 2019 to May 2019
I instruct children in activities designed to promote social and emotional skills Executed daily operations such as hand washing... teaching manners. Successfully handled potty training
Cashier/Sales Associate
Dollar Tree - St. Louis, MO
February 2019 to May 2019
Issue receipts refunds, and changed due back...
Stocked and put back items
Executed daily operations counting down drawer before and after a shift Requesting information and assistance using paging system... Two-Year Old
Early Explorer Child Development Academy - St. Louis, MO February 2016 to February 2018
I instruct children in activities designed to promote social and emotional. Executed daily operations such as hand washing... teaching manners. Successfully handled potty training.
Completing Weekly Lesson Plans
Taking Anedotal notes when child reaches milestones Infant Toddler Specialist
Children Choice Academy - St. Louis, MO
August 2014 to February 2016
In Charge of the INFANT AND TODDLER ROOM.
SUPERVISED 4 OTHER TEACHERS
MAKING SURE ALL REQUIREMENTS WERE MET BY THE STATE DAILY... ORGANIZING AND PARTICIPATING IN CLASSROOM ACTIVITIES KEEPING A SAFE AND CLEAN ENVIRONMENT
Cashier
walmart - St. Louis, MO
August 2012 to June 2014
Issue receipts refunds, and changed due back...
Stocked and put back items
Executed daily operations counting down drawer before and after a shift Requesting information and assistance using paging system... Front Office Agent
Courtyard by Marriott - St. Louis, MO
February 2007 to January 2009
I assisted Guest with normal check in
Making sure all request were made by guest were taken care upon check in Making reservations for future guest
Keeping A safe and clean DIVORCEMENT for guest
Managing clean and uncleaned room for housekeeping purpose Counting down the drawer before and after shift Education
High school or equivalent in general studies
Hazelwood East High School - St. Louis, MO
August 1996 to May 2001
Skills
• Child care (9 years)
• CPR
• Management (2 years)
• Filing (3 years)
• Teaching (9 years)
• Training
• Organizational Skills
• Microsoft Office
• retail sales (2 years)
• Microsoft Excel
• Front Desk
• Front Office
• Reception
• Customer Service
• Guest Service
• Billing
• Cash Handling
• Toddler Care
• Phone Etiquette
• Night Audit
• Infant Care
• Medical Records
• Data Entry
Certifications and Licenses
First Aid Certification
CPR Certification
Assessments
Work Style: Reliability — Proficient
April 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Proficient
Front Desk Manager (Hotel) — Proficient
March 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Proficient
Scheduling — Familiar
March 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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