Facilitator, Experience Designer

Hannah Erickson

801-***-**** • ***************@*****.***

EDUCATION

Brigham Young University, BYU Marriott School of Business Apr 2022

Experience Design and Management Provo, UT

GPA 3.80

Member of EXDM Society

Utah State University Dec 2019

Associate of Science Logan, UT

GPA 3.89

Studied Outdoor Product Design and Development

EXPERIENCE

CLAS Ropes Course May 2019–Present

Facilitator, office staff, marketing/advertising Provo, UT

Plan 2-8 hour experiences for therapy, school, family, and church groups and lead group discussions according to their needs

Educate participants on course safety and ensure they have an enjoyable learning experience

Promote deals online and help with bookings, office management, and research

USU Copy Center Jan 2019- Dec 2019

Customer Service Logan, UT

Assisted customers by listening closely, finding solutions to problems, and making recommendations based on extensive product knowledge

Collaborated with professors, students, and colleagues to ensure they received what they wanted and needed for various projects

USU Guest Event Services Aug 2016- Nov 2016

Guest Services Logan, UT

Welcomed guests, scanned tickets, & checked credentials

Ensured every guest had the best experience possible and watched over crowd

Acted in a professional way to resolve guest concerns or issues quickly

Jones Shirts and Signs Aug 2015- Aug 2016

Production, Customer Service North Ogden, UT

Collaborated with colleagues and customers to ensure orders met expectations

Operated embroidery machines, heat press, and payed attention to small details and design placement

Acted in a professional way to help customers with their orders

The Church of Jesus Christ of Latter-Day Saints May 2017–Dec 2018

Voluntary Representative Washington D.C.

Communicated effectively with leaders and other missionaries, served in leadership positions, and planned trainings.

Worked with diverse people from all over the world and learned about their culture and helped improve their quality of life.

PERSONAL

Volleyball Academic All State 2016

Hiking, Snowshoeing, Rock Climbing

Detail oriented

Creative

Organized

Hardworking

Proficient in Adobe Photoshop and Illustrator

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