Network/System admin

James J. Mahoney

*** ***** ***, *** *******, IL *0016

Cell 224-***-****

*******.***@*******.***

Qualifications Profile

Versatile IT professional with expertise in network/systems administration/support. A broad base of technical skills provide the ability to design, implement, and manage networks to meet business needs. Adapt rapidly to new processes and technologies. Outstanding interpersonal and communication skills. I am diligent, analytical, and dependable.

Professional Experience

SDI Presence, Chicago, IL

System Security Engineer/Network Administrator/Technician for an independent, locally owned and operated 3rd party maintenance firm (11/2017 – 11/2020)(Covid lay-off)

Key responsibility was to work directly with client, Chicago Department of Aviation(O’Hare/MDW//TSA) to resolve system/network issues.

Maintain servers and desktops operating systems for airport security systems(Honeywell Pro-Watch).

Monitor and respond to security events.

Monitor and evaluate, optimize the overall system performance(SolarWinds), specify, install, and test system components as required to enable the system to meet desired performance objectives

Manage backup strategy of enterprise data(Veritas/Backup Exec)

Work with other team members and teams to cooperatively resolve issues

Meet documented service level agreements

Troubleshooting includes working with MS Server 2K3-2K16, in a multi-server network, operating MS Windows XP/7/8/10, MS Office, and various third party applications.

Diagnosing and resolving hardware, and network connectivity issues.

Perform system maintenance, installations, updates, and upgrades.

Develop and manage Active Directory, permissions, group policies, and security policies.

Pharmore Drugs, Skokie, IL

Network Administrator/Engineer/Technician for an independent locally owned and operated 3rd party maintenance firm (7/2016 – 11/2017)(Co. was sold to CVS)

Key responsibility is to work with customer base to resolve system/network issues

Troubleshooting includes working with MS Server 2K/2K3/2K8/2K12, multi-server networks operating MS Windows XP/7/8/10, MS Office, and various third party applications.

Diagnosing and resolving hardware, and network connectivity issues.

Perform system maintenance, installations, updates, and upgrades.

Monitor and optimize system and network performance.

Develop and manage Active Directory, permissions, group policies, and security policies.

Sky Technology Group, Oak Brook, IL

Network Administrator/Engineer/Technician for an independent locally owned and operated 3rd party maintenance firm (7/2015 – 7/2016)(Better opportunity)

Key responsibility is to work with customer base to resolve system/network issues

Troubleshooting includes working with MS Server 2K/2K3/2K8/2K12, multi-server networks operating MS Windows XP/7/8/10, MS Office, and various third party applications.

Diagnosing and resolving hardware, and network connectivity issues.

Perform system maintenance, installations, updates, and upgrades.

Monitor and optimize system and network performance.

Develop and manage Active Directory, permissions, group policies, and security policies.

Riverpoint Management, Des Plaines, IL

Network Administrator/Technician for independent locally owned and operated IT Recruiting firm (6/2007 – 7/2015)(Co outsourced IT support to Sky Technology who I was hired by)

Systems support for sales personnel as well as several customers

Supported remote desktop applications

Managed several MS Servers with multiple operating systems

MS Windows XP/7, MS Office, and various third party applications.

Diagnose and resolve hardware, software, and network connectivity issues.

Perform system maintenance, installations, updates, and upgrades.

Monitor and optimize system and network performance.

Develop and manage Active Directory, permissions, group policies, and security policies.

Superior Ambulance Service, Elmhurst, IL

Technician/Network Administrator for largest independent locally owned and operated EMS provider in the greater Chicago land and northwest Indiana area (2005 – 6/2007)(Better opportunity)

Supported ambulance technology which included enhanced capabilities for patient transport

Manage multi MS Windows environment.

Created corporate PC image, which reduced time to build and set up new PCs from 1 day to 1 hour.

Diagnose and resolve hardware, software, and network connectivity issues.

Perform system maintenance, installations, updates, and upgrades.

Develop and manage Active Directory, permissions, group policies, and security policies.

Sysco Food Services, Inc., Des Plaines, IL

Field Support Administrator/Technology Specialist/Trainer for national food distributor (2000 – 2005)

Supported 150+ member sales force using Dell laptops running Windows XP and MS Office in Windows Server 2000 environment.

Increased efficiency dramatically by implementing wireless Sprint Air cards through Nortel VPN client, that enabled 200 field sales representatives to transmit 10-15 orders/day for next-day delivery; representatives were also able to use email extensively from the road.

Managed software and hardware installations/upgrades.

Developed and managed implementation of projects for customers, management, and sales force.

Facilitated effective offsite VPN communication

Reduced IT costs by developing a procedure to bring laptops covered by warranty in-house for repair, which allowed us to receive financial reimbursement from vendor.

Negotiated contracts and agreements with vendors, such as Dell and Sprint.

Provided training in classroom and on site situations, to both employees and customers.

*** Industry Certifications ***

Microsoft Certified System Engineer: Server 2003/2008 (coursework complete)

Microsoft Certified System Administrator: Server 2003/2008 (coursework complete)

Dell Certified Technician

Control Data Institute: Certified Computer Technician

Technical Expertise

Operating Systems:

MS Windows XP/7/8/10, MS Windows Server 2K3/2K8/2K12,2K16

Software:

Honeywell Access control system(Pro-Watch), Office/Office 365, MS Word, MS Excel, MS PowerPoint, MS Access, MS Exchange, Outlook, Various SolarWinds network monitor modules, Various Symantec Apps(BE, Endpoint), Nortel Client VPN, and Avaya phone system

Hardware:

PCs, servers, laptops, printers, switches, wireless access points, cabling, and various others devices

Utilities:

SolarWinds network monitor, ConnectWise, ScreenConnect, Sophos AV, Symantec Endpoint, Remote Desktop Apps, Veritas/Symantec Backup Exec and various others

Military:

US Marine Corp.

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