Customer Care Manager

Jainy Marilyn

Medina Martinez

Contact

Address:

Calle San Jose #22 Arroyo Hondo,

Santo Domingo, R.D. 10505

Phone:

* –(809) 906 - 0849

Email:

**************@*****.***

LinkedIn:

Marilyn Medina

Languages

Spanish – Native

English – Fluent

Other Skills

CRM Entries

Interpreting/Translation

MS Office

Dialers

Training/Coaching

Quality Analyst

Proof Reading

Supervision

Summary

Energetic and optimistic, bilingual (English-Spanish) BPO/Outsourcing/call center professional with over 10 years of experience with a history of Top-Ranked production in several areas including inbound, outbound and many more.

Skill Highlights

Call Center Operations

Inbound/Outbound call

handling

Telephone/chat sales and CS

Data

Entry/Underwriting

Innovative

Service-focused

Experience

Consecutive interpreter - 02/2020 to Present

ULG, California (Remote)

Taking calls from hospitals, schools, insurance companies, correctional, courthouses. The consecutive interpretation definition explains that the speaker says a sentence or two, then pauses while the interpreter repeats them in another language.

Remote Verification specialist – 03-19 to 01-2020

American health screening, Illinois (Remote)

Verify all the information listed in our system for patients with Durable Medical Equipment requests.

Operations Manager – 12-2013 to 12-2018

International Data Maintenance – Dominican Republic

BPO Manager adept at communicating with primary

commercial clients to ensure that all outsourced processes meet quality and efficiency standards. Proficient in quality control procedures. Specialize in applying problem solving and troubleshooting skills to meet client needs.

Education

BPO/Callcenter management: Customer Service - Backend - 2012 ITLA, Dominican Republic

Simultaneous interpretation – UCLA - 2020 – Los Angeles, CA

(Remote)

Certifications

Consecutive Interpreter: Pacific Interpreters

Telephone Sales: Atlanta, CompuCredit

MS Office: Infotep

Trainer/Coach: Infotep

Contact this candidate