Customer Service Manager

Sally Diaz

Glendale, AZ *****

***********@*****.*** 480-***-****

Seeking a position in warehouse/production environment, where the acquired 5+ years of skills and experience in Warehousing/Production can be utilized to promote growth for company, safety, and overall great customer experience.

Work Experience

Merchandise Manager

Five Below Store - Peoria, AZ

February 2020 to Present

Oversee merchandise presentation and ensure all daily operations are consistent. Assist store management in maintaining a profitable store.

•Assist in the interviewing, training, development, conflict resolution, evaluation, termination.

•Prepare and deliver performance reviews, enforce proper loss prevention procedures.

•Reduce Loss by implementing better customer service and cost reduction strategies.

•Increase Memberships sales with enhanced customer service leadership.

Receiver/Picker

Natural Partners - Phoenix, AZ

January 2017 to February 2020

Select Product in accordance with printed customer orders and delivery sequence by utilizing “SAP System”.

•Consolidate merchandise into product containers and transferring to assigned stock locations.

•Directing extraneous inventory to storage area or dry room as applicable.

•Maintain orderly workstation; return supplies and merchandise to assigned locations.

•Verifying and scanning proper location of products.

•Monitoring existing stock and transferring items were needed dependent on the circumstances.

Post Office Mail Sorter

MATHESON FLIGHT EXTENDERS - Phoenix, AZ

February 2015 to January 2017

Performed domestic mail processing of all United states mail ensuring the mail is correctly sorted, clearly printed and that labels are placed correctly all while using their “Warehouse Management System”, also make sure all sorting procedures are properly followed.

•Sort all mail by sort area requirements and in accordance with company quality process standards and Warehouse Management System

•Meet sorting production quota standards

•Troubleshoot faults and error messages of mail processing conveyor system

•Inspect each piece of mail to ensure the indicia are affixed correctly and the zip code on the indicia matches the address zip code

Education:

Associate in Surgical Technology

Lampson Jr College - Tempe, AZ February 2003 – October 2004

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