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Front Office Engineering

Warsaw, Masovian Voivodeship, Poland
March 30, 2021

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Justyna GĹ‚uszczak

Junior data reviewer

Higly motivated hospitality agent, with 5+ years' experience working in guest-oriented environment. Fresh junior data reviewer, learning new skills in a multinational team. Fluent in 3 european languages, passionate for history and culture; performing high level of interpersonal communication skill. Stress resistent, team and individual worker, with unlimited patience for both learning and teaching.

Work History


- present

Junior data reviewer

Accenture, Warsaw

- Work to support customers of our client

- Make decisions according to defined Client Policies and Procedures

- Familiarized and interested in culture of supported languages - french and american market (pop culture, history, slang, etc)

- Respond to contacts from users within the agreed timelines and quality standards

- Identify inefficiencies / improvement opportunities in processes and suggest solutions

- Interface effectively with other internal and Client teams 2018-04

- 2020-11

Front Office shift leader / Concièrge

Hotele Warszawskie "Syrena" Sp. z o.o. / Polonia Palace Hotel, Warsaw, Warsaw

Provide feedback to staff on their performance.

Work closely with Housekeeping management to ensure accurate status of each room, readiness of rooms for check in and to report guest concerns

Assign work duties to staff

Assist staff with their job functions to ensure optimum service to guests

Monitor and maintain cleanliness, sanitation and organization of assigned work areas

Foster and promote a cooperative working climate, maximizing productivity and employee morale


- 2018-04

Front Office / Concièrge

Hotele Warszawskie "Syrena" Sp. z o.o. / Polonia Palace Hotel, Warsaw, Warsaw

- Register and assign rooms to hotel guests.

Establish customer payment methods and process payments.

Communicate guest rooms problems to housekeeping.

Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs.

Make and confirm reservations.

Code and issue room keys.

Assist guests with their cultural and touristic explore of Warsaw. Organizing their leasure time during the stay. Personal Info





Al. Niepodleglosci 135/34

02-570 Warsaw





Problem solving

Customer service


Polish language

French language

English language

Spanish language

Russian language

Hebrew language



- 2011-06

University of Warsaw, Warsaw

Bachelor Degree, French Philology ( French Medieval Literature) 2007-10

- 2011-06

University of Warsaw, Warsaw

History of Polish Jews Specialisation, History

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