Via Cesare Cecchini, Venezia, 30173, Italy
• Strongly focused, with the
ability to complete tasks
accurately in a fast-paced
environment with conﬂic ng
• Driven, results-focused
• Mo vated with vast IT
experience. Skills include
analy cal thinking and crea ve
• Able to apply customer service
concepts to IT to improve user
experience for clients,
employees and administra on.
• Direc ng the administra on and support for all the IT department's opera ons.
• Overseeing all business solu ons and developments.
• Planning and coordina ng IT-related training and programs.
• Worked relessly to resolve customers' problems to their sa sfac on, which resulted in a loyal customer base and increased company's posi ve reputa on.
• Provided technology consulta on for growing businesses, making recommenda ons and upgrading exis ng systems.
• Reviewed network policies to evaluate sub-op mal areas and develop solu ons.
• Supported IT applica on development, applica on support, system integra on and system administra on projects.
• Created the scope and requirements for company projects.
• Achieved client vision and objec ves through eﬀec ve business strategy development and execu on in coordina on with management teams.
• Paid close a en on to customers' concerns and addressed their queries and achieved excep onal level of customer service.
• Produced communica on strategies to meet client's KPIs.
• Procurement of company resources and equipment.
• Manage company progress reports.
• Administra on of the real estate proper es in the absence of the directors.
WEC LINES KENYA LIMITED
JAN 2012 - OCT 2020
ICT HEAD OF DEPARTMENT
WAORE AGENCIES LIMITED
JUN 2009 - NOV 2011
FOUNDATION DIPLOMA IN
SHIPPING BUSINESS ICS
BUSINESS INFORMATION TECHNOLOGY
JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND
DIPLOMA IN BUSINESS INFORMATION TECHNOLOGY
Project Organiza on Results-Oriented
Time Management Skills Posi ve Learning Process
Team Management Customer Service
FIRST AID AND SAFETY
Ms. Maureen Arodi
HUMAN RESOURCE MANAGER,W.E.C. LINES KENYA LTD
Phone Number: +254*********
Irene .A. Odhiambo
DIRECTOR, WAORE AGENCIES LIMITED
Phone Number: +254-***-***-***
TERMINAL DISPATCH MANAGER,VIVO SHELL ENERGY
Phone Number: +254-*********
Tech hobbies(Video edi ng,photography,compu ng)
Extreme sports (Rock climbing)
Social ac vi es (Volunteering &Charity ac vi es)
Hiking&Nature explora on