Manager Customer Service
Resume:
TRACY SONIA
WAZOME
Via Cesare Cecchini, Venezia, 30173, Italy
***********@*****.***
ABOUT ME
• Strongly focused, with the
ability to complete tasks
accurately in a fast-paced
environment with conflic ng
deadlines.
• Driven, results-focused
• Mo vated with vast IT
experience. Skills include
analy cal thinking and crea ve
problem solving.
• Able to apply customer service
concepts to IT to improve user
experience for clients,
employees and administra on.
LANGUAGES
ENGLISH
SWAHILI
ITALIAN
PERSONAL DETAILS
Na onality
KENYAN
WORK EXPERIENCE
• Direc ng the administra on and support for all the IT department's opera ons.
• Overseeing all business solu ons and developments.
• Planning and coordina ng IT-related training and programs.
• Worked relessly to resolve customers' problems to their sa sfac on, which resulted in a loyal customer base and increased company's posi ve reputa on.
• Provided technology consulta on for growing businesses, making recommenda ons and upgrading exis ng systems.
• Reviewed network policies to evaluate sub-op mal areas and develop solu ons.
• Supported IT applica on development, applica on support, system integra on and system administra on projects.
• Created the scope and requirements for company projects.
• Achieved client vision and objec ves through effec ve business strategy development and execu on in coordina on with management teams.
• Paid close a en on to customers' concerns and addressed their queries and achieved excep onal level of customer service.
• Produced communica on strategies to meet client's KPIs.
• Procurement of company resources and equipment.
• Manage company progress reports.
• Administra on of the real estate proper es in the absence of the directors.
WEC LINES KENYA LIMITED
MOMBASA
JAN 2012 - OCT 2020
ICT HEAD OF DEPARTMENT
WAORE AGENCIES LIMITED
NAIROBI
JUN 2009 - NOV 2011
CO-ADMINISTRATOR
EDUCATION
FOUNDATION DIPLOMA IN
SHIPPING BUSINESS ICS
BUSINESS INFORMATION TECHNOLOGY
CERTIFICATION
ZONAL INSTITUTE
MOMBASA
2015
FOUNDATION DIPLOMA
JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND
TECHNOLOGY
MOMBASA
2011
DIPLOMA IN BUSINESS INFORMATION TECHNOLOGY
SKILLS
Project Organiza on Results-Oriented
Time Management Skills Posi ve Learning Process
Team Management Customer Service
COURSE
NOV 2019
FIRST AID AND SAFETY
REFERENCES
Ms. Maureen Arodi
HUMAN RESOURCE MANAGER,W.E.C. LINES KENYA LTD
Phone Number: +254*********
Email: *******.*****@**.********.***
Irene .A. Odhiambo
DIRECTOR, WAORE AGENCIES LIMITED
Phone Number: +254-***-***-***
Email: **************@*******.***
Charles Ngachi
TERMINAL DISPATCH MANAGER,VIVO SHELL ENERGY
Phone Number: +254-*********
Email: *******.******@*****.***
HOBBIES
Tech hobbies(Video edi ng,photography,compu ng)
Extreme sports (Rock climbing)
Social ac vi es (Volunteering &Charity ac vi es)
Hiking&Nature explora on
Mindfulness
Traveling
Contact this candidate