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Manager Customer Service

Location:
Mestre, Venice, Italy
Posted:
March 31, 2021

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Resume:

TRACY SONIA

WAZOME

Via Cesare Cecchini, Venezia, 30173, Italy

+39-347*******

adla96@r.postjobfree.com

ABOUT ME

• Strongly focused, with the

ability to complete tasks

accurately in a fast-paced

environment with conflic ng

deadlines.

• Driven, results-focused

• Mo vated with vast IT

experience. Skills include

analy cal thinking and crea ve

problem solving.

• Able to apply customer service

concepts to IT to improve user

experience for clients,

employees and administra on.

LANGUAGES

ENGLISH

SWAHILI

ITALIAN

PERSONAL DETAILS

Na onality

KENYAN

WORK EXPERIENCE

• Direc ng the administra on and support for all the IT department's opera ons.

• Overseeing all business solu ons and developments.

• Planning and coordina ng IT-related training and programs.

• Worked relessly to resolve customers' problems to their sa sfac on, which resulted in a loyal customer base and increased company's posi ve reputa on.

• Provided technology consulta on for growing businesses, making recommenda ons and upgrading exis ng systems.

• Reviewed network policies to evaluate sub-op mal areas and develop solu ons.

• Supported IT applica on development, applica on support, system integra on and system administra on projects.

• Created the scope and requirements for company projects.

• Achieved client vision and objec ves through effec ve business strategy development and execu on in coordina on with management teams.

• Paid close a en on to customers' concerns and addressed their queries and achieved excep onal level of customer service.

• Produced communica on strategies to meet client's KPIs.

• Procurement of company resources and equipment.

• Manage company progress reports.

• Administra on of the real estate proper es in the absence of the directors.

WEC LINES KENYA LIMITED

MOMBASA

JAN 2012 - OCT 2020

ICT HEAD OF DEPARTMENT

WAORE AGENCIES LIMITED

NAIROBI

JUN 2009 - NOV 2011

CO-ADMINISTRATOR

EDUCATION

FOUNDATION DIPLOMA IN

SHIPPING BUSINESS ICS

BUSINESS INFORMATION TECHNOLOGY

CERTIFICATION

ZONAL INSTITUTE

MOMBASA

2015

FOUNDATION DIPLOMA

JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND

TECHNOLOGY

MOMBASA

2011

DIPLOMA IN BUSINESS INFORMATION TECHNOLOGY

SKILLS

Project Organiza on Results-Oriented

Time Management Skills Posi ve Learning Process

Team Management Customer Service

COURSE

NOV 2019

FIRST AID AND SAFETY

REFERENCES

Ms. Maureen Arodi

HUMAN RESOURCE MANAGER,W.E.C. LINES KENYA LTD

Phone Number: +254*********

Email: adla96@r.postjobfree.com

Irene .A. Odhiambo

DIRECTOR, WAORE AGENCIES LIMITED

Phone Number: +254-***-***-***

Email: adla96@r.postjobfree.com

Charles Ngachi

TERMINAL DISPATCH MANAGER,VIVO SHELL ENERGY

Phone Number: +254-*********

Email: adla96@r.postjobfree.com

HOBBIES

Tech hobbies(Video edi ng,photography,compu ng)

Extreme sports (Rock climbing)

Social ac vi es (Volunteering &Charity ac vi es)

Hiking&Nature explora on

Mindfulness

Traveling



Contact this candidate