BRIAN H. HOFFMAN

**** ***** ***** *****

Kentwood, Michigan 49512

616-***-****

adl9yi@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Experienced professional with strong written and verbal communication skills. Excellent and proven presentation ability in individual or group situations. Works well with people of diverse backgrounds. High degree of personal integrity with exceptional organizational skills. Self- starter who enjoys working. Accustomed to goal-oriented environment with a direct focus on quality at all levels. Requires minimal supervision, enjoys detail, and is dependable.

PROFESSIONAL EMPLOYMENT

Supervisor, Claims Department, Foremost Insurance

Grand Rapids, Michigan 2003 – 2018

Continuously supervised 7-9 adjusters to ensure conformance with proper procedures

Reviewed settled claims to determine validity and help control loss ratios

Interviewed and hired new claim adjusters

Wrote and administered detailed weekly and monthly performance reports to all direct reports

Reviewed and corrected all letters sent by direct reports to customers; also assisted management with their written communication to agents and attorneys

Claims Adjuster, Foremost Insurance

Grand Rapids, Michigan 2000 – 2003

Used communication and math skills to achieve fair and prompt resolution of claims

Investigated claims using technical knowledge of insurance company requirements

Negotiated claim settlements with repairers, attorneys, and customers

Reviewed state guidelines and industry standards to determine appropriate settlements

Manager for Secondary Programs, Junior Achievement

Grand Rapids, Michigan 1999

• Conducted program trainings for consultants and teachers

• Maintained inventory of program materials

• Estimated and planned for future organizational growth

• Provided and coordinated classroom presentations with consultants and teachers

• Made program presentations to new schools and board members relative to the merits of Junior Achievement

• Served on decision making committees

Proofreader, The Composing Room

Grand Rapids, Michigan 1997 -- 1998

• Proofread professional journals and books

• Critically assessed document formatting

• Surpassed company standards for speed and accuracy

Team Leader, Measurement Incorporated

Grand Rapids, Michigan 1996 -- 1998, 2000

• Supervised 24 test evaluators (MEAP Tests)

• Insured accuracy, productivity, and timeliness of projects

• Trained evaluators how to score tests

• Built and maintained team morale

EDUCATION

Bachelor of Science degree in Public Administration, cum laude (3.61 GPA)

Western Michigan University, Kalamazoo, Michigan