Project Manager Safety Officer
Resume:
Scott Schultz
adl9xw@r.postjobfree.com 605-***-****
Experience
EDCO Health Information Solutions Sioux Falls, SD
Systems Analyst II March 2016-Present
●Organized and coordinated technical implementation of Solarity software from project acceptance through delivery, for both new client implementation and software upgrades for existing customers.
●Led technical sizing meetings.
●Provided regular progress reports to build team and to the customer and meeting project milestones.
●Led technical working sessions with the customer.
●Addressed customer concerns to find resolution in a timely matter.
●Successfully implemented and upgraded Solarity for clients including Baylor Scott & White Health, USC-Keck Medicine, City of Hope Medical Center, Torrance Memorial Medical Center and Physicians Network, Springfield Clinic, and others.
●Executed project requests for setup and configuration of new and features for existing customers.
●Created detailed documentation of systems and procedures for internal and external use.
●Mentored junior staff to promote product knowledge, understanding, and overall company growth.
The Good Samaritan Society Sioux Falls, SD
Support Specialist October 2013-March 2016
●Provided level one, remote tech support for company end users.
●Ensured that incidents were followed through to completion for end user satisfaction.
Best Buy Sioux Falls, SD
Operations Agent, Geek Squad October 2010-October 2013
●Oversaw store repair process and successfully kept store warrantee charges at a minimum.
●Managed client shipping to Geek Squad City; achieved average 1.5 week turn around for major repairs.
●Collaborated with in-store repair agents to keep turn time low; achieved an average of 1.5 day turn-time for all in-store repairs versus district average of 5 days.
●Trained Geek Squad employees in SOP to achieve greater synergy within the department
●Worked to ensure client satisfaction with all Geek Squad repairs.
Augustana University Sioux Falls, SD
Campus Safety Officer July 2009-November 2011
●Provided public service and security to campus employees and students, for all school events
●Trained incoming officers on department SOP.
Education
Dordt College Sioux Center, IA
B.A. Theology May 2009
Wayne State College Wayne, NE
Coursework included Computer Science August 2004-May 2006
Technical Skills & Certifications:
Operating Systems
●Windows: XP, Vista, 7, 8, 8.1, 10.
●Windows Server 2012 & 2016
●Apple: Lion, Mountain Lion, Maverick, iOS
Software & Tools
●Microsoft Office Suite: Word, Excel, Outlook, PowerPoint, Visio
●Microsoft SQL Server Management Studio
●McAfee Endpoint Encryption
●Adobe Suite: Acrobat Pro
●Ticket Systems: JIRA, Footprints, STAR, Applix,
●Phone/VoIP: Shortel, Shortel Communicator
●Security: Active Directory
●Other: Evernote, Cisco Prime, Spectrum, Dreamweaver, LANDesk Management Console
Certifications:
●HDI Certification – CSR
Professional References
Aldimar Tugaoen, Senior Project Manager
adl9xw@r.postjobfree.com
Amber Moldern, Project Manager
adl9xw@r.postjobfree.com
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