OSAS IGHAGBON

*** ****** *****, ******, *******

K2J 0N9 TEL: 613-***-****

E-MAIL adl9vt@r.postjobfree.com, adl9vt@r.postjobfree.com.

PROFILE

Inquisitive and analytical Customer Relationship, Market Research and Business Intelligence professional with results-oriented marketing and opinion research. Good at presenting findings and insights to both internal and external teams report. Adept to shifting priorities, demands, and timeline when about to deliver high quality result.

PROFESSIONAL SKILLS

Possesses knowledge in developing research design, data collection and analyzing data.

Possessing a strong analytical and logical skill.

knowledge of Recollective online qualitative software.

Effective communicator with a good presentation ability.

Good leadership capability.

Excellent selling technique and social skill.

Familiarity with Google analytics and Tableau software.

Ability to work independently with a keen focus on driving

execution of secondary and primary research projects

Knowledge of qualitative and quantitative research methodologies.

Ability to focus, prioritize, and manage time effectively

Adept at maximizing profitability.

Proficiency in using Microsoft Office Suite (Word, Excel, Outlook, Power point).

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EDUCATION

Algonquin College

Marketing Research and Business Intelligence 2020-2021

Graduate Certificate

University of Wales Institute 2010 – 2011

MBA (International Business)

(Merit)

Ambrose Alli University Ekpoma, 2001-2005

B.Sc (Accounting) Second Class Lower division

SYNOPSIS OF ACCOMPLISHMENTS

Identified several opportunities to market products and brought

about a sizable interest in the company’s products at First bank of Nigeria

Plc

Received recognition in 2 years following maximum contribution

to the marketing and sales program of the company at First Bank of Nigeria Plc.

CAREER BACKGROUND

COMPANY: ALGONQUIN COLLEGE

POSTION: MARKETING RESEARCH GRADUATE

DATE: SEPT 2020 – APRIL 2021

RESPONSIBILITY:

Perform market research and data analysis duties,

research for identification, qualification, and pursuit of new project opening

Support strategic planning by providing research information and knowledge of the business environment to identify potential business impact.

Suggest research solutions following strategic plans of action.

Knowledge on how to prepare annual analysis of existing and potential research report.

Provide advice on research methodology and report writing.

Examine competitors’ marketing methods and sales activities.

Conduct focus group discussion and statistical analysis for presentation.

COMPANY: STANBICIBTC BANK.

POSITION: CUSTOMER RELATIONSHIP OFFICER

DATE: April 2012 – June 2018

RESPONSIBILITY:

Coordinated and executed marketing activities aimed at customer retention and development

Planned marketing communication programs through various channels

Manage referrals and accounts timelines and budgets of customers.

Provide customers with upgrades of company services

Drove revenue and ensure return on investment.

Explanation of company products and services to customers.

Proven experience in partnering directly with sales and marketing teams on content development and understanding customer requirements.

Proven ability to work independently with customer service problem-resolution and recognizes the necessity to escalate issues when appropriate.

Expertise in sales collateral creation and understanding of how they translate to achieving business targets and sales goals.

Understanding of basic sales processes and prospecting techniques.

Provide appropriate guidance to customers.

COMPANY: FIRST BANK OF NIGERIA PLC

POSITION: RELATIONSHIP OFFICER

DATE: March 2007 – May 2009

RESPONSIBILITY:

Preparing of payroll voucher.

Ensures all costs are managed in line with the budget.

Ensures creditors' terms are in line with company guidelines.

Ensures the accurate monitoring and control of overheads.

Ensures that company policy with respect to expense reinbursement is adhered to.

Prepares monthly bank reconciliation reports;

REFEREES:

AVAILABLE UPON REQUEST

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