SENTHILMURUGAN. V

Contact: +91-984*******. Email: adl9ut@r.postjobfree.com

+91-882*******. Skype id: adl9ut@r.postjobfree.com

OBJECTIVE

I would like to be flourishing as a Hardware and Network Specialist. I have technical skills as well as a positive approach which will lead me to success in any situation. In future I would like to get more and more knowledge about this field which will give me name and fame in the related field. I will update my knowledge every time and use it for the progress of the company.

SUMMARY

Total 10 years (3years in Kuwait, 7years in India) of experience in IT industry as a Microsoft Certified Systems Engineer in Implementation, Configuring, Testing, Troubleshooting, Maintaining and Coordination, Servers, Desktop and Laptop Systems, Phones, Video conference system`s, Lan network, Ups, Intermec Handle (Billing system`s) and printersand Service provider systems.

Day to Day Operations are monitoring and managing servers, ISP Connections, desktop computers, Laptops, printers, routers, switches, analog and digital and IP phones, video conferencing system and WebEx and Vidyo devices given First level support, any major issues coordinate with Next level team and Service Provider to finish the issue.

Maintaining and providing technical supports for all network related issues and providing the requirements of the user’s, by interacting with the user`s on daily basis via email and phone.

Ability to effectively communicate with users and staff of all levels, as well as external vendors.

Excellent leadership with good written and oral communication.

EDUCATION

BE : Electronics and Communication Engineering,

Sri Padmavathy College of Engineering, Chennai –13-Jun-2008 to 27-Apr-2011

Diploma : Electronics and Communication Engineering,

Mohamed Sathak Polytechnic, Kilakarai – 16-Jun-1999 to 25-Apr-2002

TRAINING&CERTIFICATION

MCSE 2012 – Sans bound Institute, Chennai - Sep 2019

CCNA (R&S) – Guru kirupa Institute, Chennai - Sep 2019

VMware – Sans bound Institute, Chennai - Sep 2019

MCSE 2003 – Stg, Chennai - ID 3283395 - Oct 2004

Computer Hardware and

Networking – Cornerstone International, Kuwait - Jul 2003

Skills

Window`s (Xp, Vista, 7, 10),Window`s Server (2003, 2008, 2012, 2016),VMware,

CCNA (Routing and Switching),Trouble shooting,Desktop Support,Multi Task,

Fast Learner, Office Admin and Operation Support, Vendor Coordination, Inventory Maintaining,

Typing (Good Speed in English Letters and Numbers)

EXPERIENCE

Company Name: Konverge Technologies. 13-Jun-2016 to 31-Aug-2019

Position: IT Service Delivery Specialist

Client Office: The Boston Consulting Group

Location: Chennai

Duties and Responsibilities:

Daily Check the server rack equipment`s, IP Phone`s, Lan Connection, Wi-Fi, Video conference equipments, WebEx Systems testing and send the report to IT Manager.

Router initial Configuration (password, IP, Static routing).

Using Service now to create the ticket for all issues, given first level support to the issues, any unresolved ticket assign to next level team.

Windows Server (User password change, Account unlock, Computer and user name check)

Monitoring the User laptop Hardware performance.

Monitoring the User Laptop backup using Crash plan.

Remote Support to the user`s. (Team Viewer)

Laptop imaging(windows 7, 10) and User provisioning using network boot.

Maintain Nomad System`s (sccm) for laptop imaging, any issue, coordination with sccm team to finish the issue.

Bit locker recovery help for users.

Rsa token issue, vpn issue resolving.

First level support to Egnyte Desktop and Egnyte cloud for user data.

User Desk Lan port issue resolving, Lan cable making and Wall mount Jack issue resolving.

Maintaining the patch panel network cable (arrangements and changes and issue resolving).

Office wi-fi and laptop wi-fi issue resolving.

Hardware changes in the laptop, if required (HDD, Ram, and Battery). Major issues call log to Lenovo service center.

WebEx, Video conference setup Maintain and Meeting coordination and First Level support.

Audio conference setup (Phones).

Skype and lync issues resolving.

Windows 10, Ms Word, excel, PowerPoint, outlook issue resolving.

First Level Support to Application and software issue, any unresolved issues coordination with internal service center to finish the issue.

First level support to Internet line issue, Telephone line issue. Any major issue, coordination with service provider to finish the issue.

Projector, speaker, mic, laptop set for Office and Client meetings (Audio and Video Setup).

UPS issue, coordinate with vendor to solve the issue.

IT Equipment Inventory Maintaining.

IT Vendor Coordination.

Maintaining and first level support to Cctv equipments, any unresolved issue coordination with vendor to finish the issue.

Office Administration and Operation Coordination and Support.

Company Name: ISS Support Services. ` 02-May-2014 to 12-Jun-2016

Position: IT Support.

Client Office: The Boston Consulting Group.

Location: Chennai.

Duties and Responsibilities:

Daily Check the server rack equipment`s, Digital Phone`s, Lan Connection, Wi-Fi, Video conference equipments, WebEx Systems testing and send the report to IT Manager.

Lan Network Maintaining. (wi-fi and wired)

Laptop imaging (windows 7) and User provisioning.

Office wi-fi and laptop wi-fi issue resolving.

Windows 7, MS Word, excel, PowerPoint, outlook issue resolving.

WebEx, Vidyo, Video conference setup maintaining (first level support) and Meeting coordination.

Polyvision ino board and projector install and give training to the user`s.

First level support to Application and software issue, any unresolved issues coordination with internal service center to finish the issue.

First level support to Internet line issue, Telephone line issue. Any major issue coordination with service provider to finish the issue.

Hardware changes in the laptop, if required. (HDD, Ram, Battery). First level support to User laptop issues, any major issue coordination with vendor to finish the issue.

Arrange user IT Requirement`s (all levels).

Projector, speaker, mic, laptop set for Office and client meetings. (Audio and Video)

IT Equipment Inventory Maintaining.

Office Administration and Operation Coordination and support.

Company Name: IT Mantra. 23-Jan-2012 to 01-May-2014

Position: IT Technician.

Client Office: The Boston Consulting Group.

Location: Chennai.

Duties and Responsibilities:

Client New office Creation (IT and Admin) Support. (Coordination with vendors to finish the project as per the plan and schedule).

Lan cable making and Wall mount Jack Initializing.

Lan Network Maintaining, Patch panel Lan cable arrangement`s, Changes and problem resolving.

Using docking station for transfer the data (Laptop to Laptop).

Office wi-fi and laptop wi-fi issue resolving.

Hardware changes in the laptop, if required. (HDD, Ram, Battery)

MS Word, excel, PowerPoint, outlook issue resolving.

Vidyo conference setup Maintain and Meeting coordination and issue resolving.

Polyvision ino board and projector install and give training to the user`s.

Router and switch issue, coordination with network team to finish the issue.

First level support to application and software issues.

Internet line issue, coordination with ISP provider to finish the issue.

Telephone line issue, coordination with Vendor to finish the issue.

Arrange user IT Requirement`s (all levels).

Projector, speaker, mic, laptop set for office and client Meetings (Audio and Video).

IT Equipment Inventory Maintaining.

Office Administration and Operation Coordination and support.

Company Name: United Beverage Company(Pepsi). 19-Jun-2005 to 15-Jan 2008

Position: IT Technician.

Location: Kuwait.

Duties and Responsibilities:

Desktop Systems Maintaining and Troubleshooting (formatting systems, Operating System Installation).

Installation and configuration PC software`s and driver`s

Intermec (Billing) systems and Printer Maintenance.

Involved in Intermec Printer and Handle system`s Installation in the Sale`s Truck.

Creation of Local Area Network Connection`s (computer`s and handle system`s).

Import and Export the data, Handle to Server and Server to Handle.

Maintaining the desk Lan port and Network cable making.

Company Name: Free Lancer. 24-May-2003 to 20-May-2004

Position: Desktop Technician.

Location: Kuwait.

Duties and Responsibilities:

Project Coordination with cable vendor to lay the network cable`s and patch panel patching and wall network port fix and check the internal Lan connections.

Desktop System and Printer Services (Customer Call basis).

Assemble and Troubleshot Desktop Systems, Software Installation.

Maintained the Internet Browsing Center, Farwaniya, Kuwait.

PERSONAL DETAILS

Father Name : Velusamy,

Date of Birth : 09-09-1983,

Gender : Male,

Marital Status : Married,

Citizenship : Indian,

Passport Number : L2323375,

Passport Validity : 17/06/2013 – 16/06/2023,

Present Address : B5, Kirthika Flats, 2nd North Main Road,

Sadasivanagar, Madipakkam,

Chennai – 600091.

Driving License : India (Valid LMV), Kuwait (Expired),

Languages : English, Tamil.

Signature

V. SenthilMurugan.

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