Customer Service Representative

OBJECTIVE

Find employment that provides ability to work as a customer service position

EDUCATION

Anna University, India. Bachelors in Engineering . Graduation year: 2006.

QUALIFICATION

•Highly motivated and positive individual with great organizational and communication skills. Customer service master and Effie no problem solver. Deftly manage administrative functions of practice. Provide thorough answers and solutions and provide an exceptional customer experience.

•Diligent customer service representative bringing top-notch skills in oral and written communication, active listening and analytical problem- solving skills. Able to enhance customer experience by employing service - oriented behaviors, understanding customer desires and providing customized solutions to build.

EMPLOYMENT

Publix Super Market, Fishhawk, Florida July 2018 - Present

Customer Service associate:

•Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs

•Handling customer complains

•Working with team to resolve customer issues

•Call customers to assist in conflict resolution

•Provide a continuation of service to client's satisfaction

•Improved customer satisfaction ratings by addressing issues and fostering timely resolution

•Processed accurate and efficient sales and return transactions to facilitate customer satisfaction

•Worked with other customer support teams to develop consistent and equal high-quality levels of support

•Managed customer relations and customer service through daily communication and interaction

Uber Drive Brandon Florida December 2017 - July 2018

Customer Service

•Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify need

•Follow relevant safety regulations and state laws governing vehicle operation and ensure that passengers follow safety regulations.

•Arrange to pick up particular customers or groups on a regular schedule.

•Test vehicle equipment such as lights, brakes, horns, or windshield wipers, to ensure proper operation.

•Provide passengers with assistance entering and exiting vehicle’s and help them with any luggage.

•Complete accident reports when necessary.

•Perform routine vehicle maintenance such as regulating tire pressure and adding gasoline, oil, and water.

•Pick up passengers at prearranged locations, or by cruising streets in high traffic areas.

•Provide passengers with information about the local area and points of interest, or give advice on hotels and restaurants.

•Pick up or meet employers according to requests.

Insta Cart June 2017 - December 2017

Customer service

•Collaborated with grocery stores to ensure the delivery of efficient, high-quality service.

•Consistently received positive feedback from guests on performance reviews.

•Completed on -time deliveries by choosing the best and most efficient routes .

•Politely assisted customers in person and via telephone.

•Recommend, selected and helped locate and obtain out-of-stock product based on customer requests.

•Assisted customers with food selection, inquires and order customization requests.

Skills

•Customer service experience, team work, telephone communication.

•MS word, excel, PowerPoint, outlook, Access, E-mail, Internet research.

•Strong verbal,written communication skills,and Multitasking.

•Attention to detail, aptitude for problem solving, team work.

Contact this candidate