Project Coordinator Engineer

Prasanth Velineni

Email: ********.*****@******.***

Mobile: +91-807*******

CARRIER OBJECTIVE

Seeking a challenging career by giving all my skills t0o my profession and awaiting a challenging team which strives for the better growth of the organization and which explores my potential and provides me the opportunity to enhance my talent with an intention to be an asset to the company

PROFFESIONAL SUMMARY

An astute and diligent professional with 6 years experience in Project management, Service delivery and customer satisfaction.

Resourceful, creative problem solver with proven aptitude to analyze and translate complex customer requirement and business

Proven ability to effectively manage communication within the team, Client, business partners, and vendor partners

A flexible, quick-learning, self-motivated, team leader inspired by the unique challenges and opportunities offered by the Product Environment

PROFESSIONAL EXPERIENCE

Primary Skills

Project Management, Customer Handling, Change management, Escalation Handling.

Secondary Skills

Agile Methodology, Fixed networks, Scrum Master, L2 and L3 Mobile Technician.

Operating System

Windows 7

WORK EXPERIENCE SUMMARY

Working as Project coordinator at Tata Communications Transformation Services Chennai under Vodafone UK project from March 2017 to till Date

Worked as Face to Face engineer / L2 L3 Mobile Technician / Escalation Handler at Mobile service centers under Tvs Electronics Ltd from November 2015 to March 2017

Worked as L2 L3 Mobile serviced engineer at Run service industries from May November 2015

ACADEMIC PROFILE

Bachelor of Engineering in Electronics and communication Engineering in Meenakshi College of Engineering, Virugambakkam, Chennai.

Aggregate : 57%

Year : Jun2011-Apr2015

Higher Secondary Education

Aggregate : 75.75%

Year : Jul2009-Apr2011

SSLC Examination

Aggregate : 65.8%

Year : Apr2009

CERTIFICATIONS

Prince2 Agile Certified

AWARDS & ACHIEVEMENTS

BRAVO for FOCUS ON EXECUTION.

HI5 for bringing in business from British Sky UK Ltd.

BRAVO from ROYAL BANK OF SCOTLAND for meeting the customer expectations on-time and successful project delivery

Recognized as a STAR for best customer experience and increasing the NPS score.

PROJECTS

Worked in Deutsche Bank UK, TOYS RS UK LTD, Marks & Spencer PLC, Verizon UK LTD, British Sky UK Ltd, JP Morgan PLC, and Legal & General, Royal Bank of Scotland at Tata communications.

Worked in Sony, Xiaomi, and Samsung Projects at TVS electronics.

RESPONSIBILITIES

Delivery Management Coordinator Role:

Coordinate with internal and external stakeholders for timely delivery of circuit.

Keep Client informed at every phase of the order.

Vendor Management (Openreach, Virgin Media Business services, Netshare, KCOM, Sungard, Equinix, comstor, etc.)

Usage of Escalation Matrix to restore the order back on track.

Recording any additional cost and passing them to accounts team.

Schedule field engineer for Install/Test/Integrate the service.

Meet customer expectation by delivering the circuit to the requested demarcation point.

Focus on improving the CSAT by providing real time solutions and timely response.

Provide service commencement notice to the user and offer post-handover assistance.

Analyzing delivery cost for expedites to choose the quickest possible yet cost effective deliveries.

Project Delivery & Implementation Manager Role:

Validation of plan and assess on the delivery scenario & access method.

Assessing on network dependencies like Hydra cabling, Optical SFP OTN infill, Ciena 6500 Deployment, DCN, MUX Build & Downtime.

Creation and governance of Change request (CRQ) through BMC Remedy.

Implementing core outage with Change Management.

Analyzing Customer Design Document and ask probing question to infrastructure engineers on parameters affecting service delivery.

Project Specialist (Scrum project) Order Analyst:

Offering line 2 escalation support for the Project Delivery & Implementation managers.

Acted as a Subject matter expert from planning to delivery of the circuit

Picking up agile actions to resolve the issues.

Accomplishing Quality audit for the team and publish reports on quality stats.

Organising scrum meetings

Set up Governance for the projects to meet the deadlines and present on client meets.

Evaluate the team performance and facilitate required trainings.

PERSONAL PROFILE

Name : Prasanth Velineni

Gender : Male

Date of Birth : 11-Aug-1994

Languages Known : Tamil,English,Hindi,Telugu

Nationality : Indian

Permanent Address : No.21/9, Aarumuga Street, Triplicane, Chennai-05.

DECLARATION

I hereby declare that all the above information provided is true to the best of my knowledge and belief.

Prasanth Velineni

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