Ali M. Kanaan

**** ******** ****, ***. ****, Alexandria, VA, 22311

Tel: 703-***-**** adl9bt@r.postjobfree.com

EXPERIENCE

Manager

Firehook Bakery, Capitol Hill Washington, DC July 2018 - Present

Manage day-to-day operations of the café

Hire new wait staff and baristas and train employees on drinks preparation and use of equipment

Schedule shifts for baristas and wait staff

Order supplies like coffee, milk and snacks, as needed.

Monitor daily expenses and revenues and maintain updated records of daily, weekly and monthly activities

Add new menu items based on seasonality and customers’ preferences

Ensure all café areas are clean and tidy

Nurture friendly relationships with customers to increase loyalty and retention

Provide guidance and compliance to Standard Operating Procedures

Front Office Manager

Crowne Plaza Hotel, Arlington, VA March 2015 - June 2018

Observe and monitor staff performance to ensure efficient operations and adherence to facility policies and procedures.

Coordinate front office activities of hotels and resolve issue.

Participate in financial activities such as setting room rates, establishing budgets and allocating funds to departments

Manager

Listrani’s Italian Gourmet and Pizzeria, Washington, DC 2000 - 2014

In charge of responding to customer requests and ensuring a pleasant dining atmosphere at the restaurant

Responsible for creating a dynamic, efficient and seamless work environment through mentoring and coaching

In charge of organizing the work schedule as well as preparing daily and monthly financial statements

EDUCATION

Accounting Certification 1998

Computer and Sciences Institute, Beirut, Lebanon

B.A. in History 1985

Lebanese University, Beirut, Lebanon

SKILLS

MS Windows all OS versions

MS Office suites and Office 365 (Word, Excel and PowerPoint)

ADDITIONAL INFORMATION

Fluent in English and Arabic

US Citizen / clearable status

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