Human Resources

917-***-**** Email: *****.*******@*****.***

Angel Minor

Education & Emory University - Atlanta, GA

Certifications Essentials in Human Resource Management Certificate, 2020 Management & Strategy Institute - Atlanta, GA

Six Sigma Green Belt Human Resources Management, 2019 Lean Six Sigma White Belt Certification, 2019

Clark Atlanta University - Atlanta, GA

Bachelor of Arts in Speech Communication

Relevant MS Suite: Word, Excel, Access, Project, Power Point, Outlook, SAP, Salesforce (SFDC), Skills: Workday, Dynamics

PROFICIENCY SKILLS:

CLIENT/BUSINESS RELATIONS

• Executed for over 1200 service contract opportunities including customized terms, conditions, limitations, exceptions and renewals (monthly, annually and biannually) for service agreements based on account specifications

• Handled over 100 reoccurring accounts and associated salesforce internationally; alongside managing the retention market for past and current clients with pricing incentives and forecasted sales initiatives

• Maintained excellent relationships with public and private sector clients resulting in inside sales increase, promotional expansions, product launch probability leads and business development opportunities

• Handled client retention through customer satisfaction surveys for over 200 client accounts in high volume call center using CRM systems and Salesforce database MANAGEMENT/PROJECT MANAGEMENT

• Provide support management and escalate concerns to senior management to identify opportunities, challenges and area seeking improvement for consumers and end users

• Reviewed logistics and supply chain management plans for market sale potentials in Europe, Asia, Canada and Australia

• Managed relationships with 3 global logistic companies to establish parameters to eliminate rate gouging and product loss due to tracking or damage

• Assumed the responsibilities as interim manager as assigned by upper management to assure daily service levels and call occupancy targets were maintained at 80% SALES OPERATIONS

• Handle over 100 domestic accounts to drive market penetration and accelerated sales growth by 7-10% of gross profit per quarter

• Averaged $700,000 in sales each quarter (over $ 2.1MM per year) exceeding annual project renewal targets by 1.5M to 1.7M respectively

• Incorporated strategic and consulate sales techniques for the Regional Sales Management (RSM) team by renewing SLA contracts, promoting product upgrades and identifying new prospects using a variety of marketing approaches

• Managed warranty and service contract data daily within the CRM, SAP and Quick Base application systems for the department by maintaining a source of knowledge for software, products, SLA contract updates and pricing

• Designed and implemented international profit for government regulated signage programs after expanding potential sales in the overseas market from 1 client to over 125 clients globally

• Responsible for driving the profitability, customer service and business generation for international sales which included a 1.5%-2% increase in gross sales annually

• Facilitated the e-commerce experience for customers including small businesses, municipalities, and resellers by providing product specifications and marketing compatible products

• Averaged $300,000 in sales each quarter (over $1.2MM per year) exceeding projected expectations of $150,000 per quarter

WORKPLACE DEVELOPMENT

• Facilitate the on-boarding training modules for Inside Sales Account Managers (2 internal and 1 field) with a 30 day probationary success rate following training

• Assist with the planning and execution of the annual Q4 team building events for the Inside Sales team to drive SLA and equipment revenue through activities, incentives and rewards used to promote employee relations, retention and engagement throughout the sales department

• Collaborate with the Human Resource Business Partner and Sales Director to design the Inside Sales Career Framework used to restructure detailed job descriptions (including roles, responsibilities, educational attainment, required skills and appropriate compensation) for internal compliance and market-based compatibilities

• Participated in interviewing potential candidates for sales department vacancies

• Created SOP (Standard Operations Procedure) manuals, standard company guidelines and training materials for corporate employees and new hires

• Simulated sales targets to match employee success margins in order to depict sales goals for quarterly and annual key performance indicators

WORK EXPERIENCE:

Inside Sales Account Manager, Alpharetta, GA May 2018 - Present Service Level Agreement (SLA) Sales Sep 2016 - May 2018 KaVoKerr Group

International Sales & Logistics Manager, Brooklyn, NY Mar 2012 - Sep 2016 Senior Sales Specialist Sept 2008 - Mar 2012

SmartSign LLC

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