Project Manager Operations

Alan C. Vrana

**** ********* **. *****, ***** ***75 972-***-****

*******@***.***

Highlights of Qualifications

Highly adept professional of customer service resolution with strong collaborative skills, detail oriented, quality improvement knowledge in a customer based environment, corporate instruction and training. Dynamic and highly focused, client-oriented, proficient at strategic planning, practical management building distribution strategies. Acute understanding of key business drivers. Highly adaptable professional with an outstanding record of achieving company goals and objectives. Thrives with a challenge, able to conceptualize ideas and work diligently to solve problems. Flexibility and the ability to adapt to new situations and changes, with a solid commitment to corporate structure and business development.

Experience

Zenith Global Logistics 2007- 2020

Operations Manager

Responsibilities consist of multiple distribution center operations. Directed office staff, pick pack operations, receiving and shipping personnel as well as tractor trailer drivers and OTR equipment maintenance. Responsible for inventory control of warehoused product as well as a LTL cross dock operation for multiple clients in a seven state area. Operations consist of multiple shift operations within multiple facilities using JD Edwards and AS 400 warehouse management software based on RF scanning of all inbound and outbound product.

Tuesday Morning 2005 - 2006 Operations Manager

Responsibilities include operational direction of the Traffic and Transportation function of the distribution center, comprising of customer service to store base, site dispatch, carrier dispatch, traffic, office billing, load building and BOL creation. Monitoring of carriers for delivery performance as well as availability of equipment.

Cbestloan.com 2002 – 2005

Sales and Marketing

Spearheaded the development of sales and marketing programs. Directed and managed the project implementation of each program. Developed a market strategy plan, which market homes for sale buy owner, by distributing mailers and open house programs. Each market plan was individually designed and was at no cost to the homeowner. By creating a project to increase sales of residential homes financing, resulted in a 20% increase in revenue. Developed a marketing plan to increase a sales market for U.S. war veterans. Created and distributed advertising materials to area Dallas and Ft. Worth VA hospitals. The program offered veterans, home financing with the Veterans Administration picking up much of the closing cost.

Ciber Inc. / BankOne 1997 - 2002

Quality/Project Manager

Managed quality and performance of the call center. Responsibilities included customer complaint resolution and performance benchmarking which focused on customer service satisfaction and the overall team performance within the call center. With the development of mergers between Bank One and another financial institutions, Bank One had new clients that needed to be updated to the Bank One software platforms and directed to new financial products. Developed and managed plans for the conversion of thousands of new customers to the Bank One financial software programs. Led as Project Manager of a team of 20, for the Indiana conversion. Met consistently with Bank One executives and bank representatives to develop strategic sales plans. Also conducted trainings and setup onsite training centers. Completed the project ahead of schedule by converting over 40,000 customers in an 8-month period. Directed the project of the Massachusetts Library Association help desk. Developed a strategy with the client to outline the operations of the software and hardware requirements. Organized staff trainings and procedures to access the software programs. Within a two month period, developed the design and requirements of the operational procedures.

Alan C. Vrana

2832 Pinehurst Dr. Plano, Texas 75075 972-***-****

*******@***.***

Cellstar Corporation 1994 - 1997

Distribution Operations Manager

Managed the distribution operations for a national reseller of cellular phones and accessories. Responsible for over $100 million dollars of inventory. Co-headed the development the design, planning and operational procedures of a new distribution facility. Increased the distribution buildings square footage by 210%, which allowed the development of in-house operations for private label accessories. To increase market share and to increase profit, developed a new distribution pick pack operation and developed a new conveyor system using JD Edwards software programs. Trained employees on quality improvement procedures and developed bar coding for incoming and outgoing products. These procedures increased productivity 35% and allowed the center to achieve 99.9% on-time shipping goals

Education

Governors State University, B.A. – Communications

Morton College, A.A. – Business

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