PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

DERRICK

High-energy and disciplined customer service representative with a solid background in retail. Adept at determining customer needs and resolving concerns.

Quick learner Adaptive

Clear oral and written

communication

Dealing with angry customers

Increasing customer satisfaction Problem solving

Team player

September 2018 - Current

Cart Attendant

Sam's Club Roanoke, VA

Represented the store as a gatekeeper in a positive and professional manner.

Watched for, recognized, and prevented security risks. Served multiple customers at once in a stressful environment. Acknowledged customer issues and resolved their problems quickly and efficiently.

Effectively communicated with other employees and upper management to ensure complete care of customers.

Employed knowledge of [Area of expertise] to make appropriate [Product or service] recommendations for [Customer, client or management]. Evaluated the customers' needs and provided service options to meet their requirements.

Greeted customers and offered them assistance where possible. July 2018 - September 2018

Crew Me

Wendy's Roanoke, VA

Read work orders to understand and help implement the proper procedure of fabrication or assembly.

Accepted customer payments, and made change when necessary. Answered customers' questions on purchases, store policies, and store returns.

D 1718 franwill, Roanoke, Virginia 24017,

540-***-****, adl9a4@r.postjobfree.com

EDUCATION

Counted the cash in the register at the start and end of each shift. Coached customers on how to use self-checkout stations. Greeted an average of [number] customers per day.

Encouraged customers to register for store rewards cards and promotions. Interacted in a pleasant and friendly way with store guests. Packed purchases into paper and plastic bags neatly to maximize space. Guided customer disputes toward positive resolution with listening and diplomacy skills.

Performed duties such as mopping, organizing shelves, and marking prices. June 2019

Diploma

William Fleming High School, Roanoke, VA

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