Kiran Shitole

Senior Salesforce Administrator at Cognizant Trailhead Ranger 201 Admin and 211 Adv Admin & App Builder Certified.

Dhole Patil Rd,

Pune, 411001

823-***-****

adl99y@r.postjobfree.com

EXPERIENCE

Cognizant, Pune Hinjewadi — Senior Salesforce Admin

Jan 2018 - PRESENT

Responsibilities:

-Handling the Admin cases that are logged via Salesforce.com for AMER region.

-Understanding the customer requirements and Helping them in admin requests like setting up Process builders, Formula and custom fields, Custom objects, Validation rules, Approval Process, Duplicates and matching rules, Workflows, Setting up users and profiles, Entitlements and Milestones, etc. as per their business need.

-Helping users with Data Management requests like Mass create, update or delete records in Salesforce using Data Loader tool.

-Maintaining Multiple Users profile, Role Hierarchy, Sharing Settings and other Salesforce out of box access features.

-Helping users in creating Quotes templates, Products and Price books.

-Along with the Admin/Creation requests also handled the troubleshooting cases, where exiting SF functionalities are not working as expected.

-Basic understanding of SOQL queries and Workbench tool.

-Create and maintain documentation for processes, application configuration and other help related materials for users.

-Hands on experience as a Salesforce Admin for more than 3 years.

EDUCATION

Wadia College, Pune — MSc in Comp Sci.

CGPA : 8.400 (71.56%)

Wadia College, Pune — Bsc in Comp Sci.

First Class : 65.95%

SKILLS

-Open to learn new technologies or skills needed for business. (A good learner)

- Excellent Time management.

- Good communicator.

- Finding alternative solutions to match the business.

- Good at working in high pressure.

Certifications

-201 Certified Admin

-211 Certified Adv Admin

-Certified App Builder

LANGUAGES

-English

-Marathi

-Hindi

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