Computer Operator It Support

Oyebode Oyedeji Steven

Address: *, ******* ******* ******, ***** Dopemu, Lagos. Tel: +234(0) 812*******

E-mail: ***************@*****.*** DOB: 12/11/1990 Nationality: Nigerian

IT support technician

A bright, talented and ambitious IT support technician with a strong technical background who possesses self-discipline and the ability to work with the minimum of supervision. Having exposure to a wide range of technologies & able to play a key role in diagnosing hardware problems and to ensure that quality solutions meet business objectives. Possessing a good team spirit, deadline orientated and having the ability to organise and present clear solutions to problem.

Looking for a suitable IT support technician position with a successful and dynamic company that offers room for progression.

AREAS OF EXPERTISE

Diagnostics

New Installations and Support

Hardware Exposure

System Backup

End User Support

Firewalls / Security

Vendor Management

Problem identification

Maintenance

PROFESSIONAL EXPERIENCE

11-2016--Till Date: Huntsville Technology Limited, Lagos Administrative & Network/Application System Officer

Selected Contributions:

Oversee all the activities in the organization which contribute to effective running of the organization

Deployment of PC, Server, Desktop and thin client for CBT(Computer Based Test) center environment

Provide 2nd level local and remote access support on users complaints related to system hardware issues, application and network issues

Maintain optimal level of satisfaction for computer system users and identify users’ issues and recommend appropriate resolution

Install and manage hardware on computer systems while providing required upgrades, change orders and technical expertise for associated processes.

Diagnose hardware and software problems and replace defective components.

Gather data pertaining to individual needs and use the information to identify, interpret and evaluate system and network requirements.

Train people in computer system use.

Recommend changes to improve systems configurations and determine hardware or software requirements related to such changes.

Ensuring effective compliance to department/organization policies and guidelines.

Prepare reports for all assigned job calls, hardware maintenance and repair activities and prepare required equipment proposals.

Carry out routine and effective preventive maintenance on hardware systems.

Identify and escalate situations requiring urgent attention.

Inform management of recurring problems.

08-2013 --09-2015: RITE Revelation Limited, Lagos Operation Manager

Selected Contributions:

Oversee all the activities in the organization which contribute to effective running of the organization.

Developing a clear vision of exactly how operation will help achieve the organizational objectives.

Developing operations strategy.

Continually monitor and improve the overall performance of operation.

08-2008 --09-2010: Zealtech Nigeria Limited, Lagos Application/Network Support officer

Selected Contributions:

Back up of mission critical information.

Provide 1st level support for printers, MS Office application.

Troubleshooting customer connectivity issues.

Manage system data backups and restoration of users’ data.

Ensure data protection/security through effective use of files and folders security, firewalls, and updated anti-virus/anti-spyware applications.

Any other tasks/assignments as required by Senior Personnel of I.T department.

EDUCATION

Higher National Diploma In Computer Science Lagos Polytechnic, Lagos 2015 – 2017

National Diploma In Computer Science Lagos Polytechnic, Lagos 20112 – 2014

WAEC (O’Level) Solid Rock Model College 2002 – 2008

TECHNICAL SKILLS

MS Office Applications

Digital Marketing Skills

REFERENCES

Available on request.

Contact this candidate