Front Desk Receptionist

Shaquenta Millen

Customer & Guest Services/ Receptionist

*** ******** ***** #**

Jonesboro AR 72401

870-***-****

************@*****.***

SKILLS

ADVANCED COMPUTER AND COMMUNICATION. EXPERIENCED TYPING

AND NOTATION, MULTI LINE PHONE SYSTEM, AND RECEPTIONIST.

EXCELLENT CUSTOMER SERVICE, CUSTOMER RETENTION AND

HOSPITALITY BACKGROUND.

EXPERIENCE

Best Western Plus, Jonesboro AR- Front Desk Associate/ Night Audit

June 2020- Present

● GREETING GUESTS WHILE CHECKING IN

● MAKING RESERVATIONS

● BALANCING CREDIT CARD ACCOUNTS

● CREATING INVOICES

● ROOM ASSIGNMENT AND OCCUPANCY REPORTS

● ASSISTING GUESTS AS NEEDED

● MAKING SURE EACH GUEST IS MADE AS COMFORTABLE AS

POSSIBLE

Care.com, Jonesboro Arkansas - Independent Living Assistant

February 2014-March 2020

● ASSISTING ELDERLY PATIENTS WITH EVERYDAY DUTIES SUCH AS

COOKING AND CLEANING

● SCHEDULING APPOINTMENTS

● RUNNING ERRANDS

● PROVIDING COMPANIONSHIP

Comfort Suites, Jonesboro Arkansas

Front Desk Associate / Night Auditor

September 2008 - December 2013 Front Desk associate/ Night Auditor

(Guest Services as above)

Lone Star- Jonesboro, Arkansas

Head Cashier

June 2005- September 2008

● RUNNING CASH REGISTER

● STOCKING

● INVENTORY ORDERS

● ASSISTING CUSTOMERS

EDUCATION

Kaplan University Global

MARCH 2016- MAY 2018

Associate degree in Business Management with emphasis on tourism and

hospitality

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