Customer ServiceRepresentative

SHERLENE GONZALES

** ****** **** · ***-**** ·******************@*****.***

I hope to utilize my knowledge and skills to best serve your internal and external customers. Furthermore, I anticipate gaining new knowledge and skills; as well as working as a team to accomplish the goals of your institution.

Experience

November 2019 – PRESENT

CUSTOMER SERVICE AGENT, TRANSPARENT BPO

ASSIST CUSTOMERS TO IN PLACING ORDERS FOR GOODS/MAKING PAYMENT

ASSIST CUSTOMERS TO RESOLVE ISSUES FOR GOODS PURCHASED

ASSIST CUSTOMERS WITH RESOLVING CREDIT CARD ISSUES

FIELD SITE GUIDE, PROGRAMME FOR BELIZE

PREPARE AND MAKE PRESENTATION TO VISITING TOURIST AND STUDENT GROUPS

GIVE TOURS TO TOURIST AND STUDENT GROUPS

GIFTSHOP SALES representative

JANUARY 2013 – MAY 2018

ADMINSTRATIVE ASSISTANT, DAN SHIPPING SERVICES LIMITED

PREPARE SHIPPING DOCUMENTS FOR CUSTOMERS

MAINTAIN AND UPDATE SPREADSHEET WITH CONTAINER MOVEMENTS

VISIT AND MARKET BUSINESS TO CUSTOMERS

PREPARE INVOICES AND RECEIPTS

FEBRUARY 2002 – december 2013

sHIPPING AND CUSTOMER SERVICE ADMINSTRATOR, BELIZE LOGISTICS SERVICES LIMITED

PREPARATION OF SHIPPING DOCUMENTS FOR CUSTOMERS

CONTACT CUSTOMERS

UPDATE FREIGHT FORWARDERS

WESTERN UNION AGENT

FEBRUARY 1999 – MAY 2001

FIELD SITE GUIDE, PROGRAMME FOR BELIZE

PREPARE AND MAKE PRESENTATION TO VISITING TOURIST AND STUDENT GROUPS

GIVE TOURS TO TOURIST AND STUDENT GROUPS

GIFTSHOP SALES representative

Education

August 1997 - JUNE 1999

ASSOCIATE DEGREE, UNIVERSITY COLLEGE OF BELIZE

ASSOCIATE DEGREE IN NATURAL RESOURCES MANAGEMENT

August 1990 - JUNE 1994

DIPLOMA IN ACADEMICS, GWEN LIZARRAGA HIGH School

certification

2017

BELIZE TRAINING AND EDUCATION CENTER (BTEC)

CERTIFICATE IN CUSTOMER SERVICE

Activities

I WAS AN ACTIVE MEMBER OF THE KIDNEY ASSOCIATION OF BELIZE FOR OVER 5 YEARS WHERE I ASSISTED IN PLANNING FUNRAISING ACTIVITIES.

references

DWIGHT DOUGAL

MANAGER, DAN SHIPPING SERVICES

670-6587

JOSE GOMEZ

MANAGER, BELIZE LOGISTICS SERVICES

6141188

RUBY NICHOLAS

FINANCIAL CONTROLLER, PROGRAM FOR BELIZE

227-5616

Contact this candidate