Technical Support Engineer
Resume:
John Christopher T. key
**P. Cruz. St Barangka Ibaba Mandaluyong City
adl90g@r.postjobfree.com
I am a hardworking and dedicated 1st Line Support Engineer with a passion for working within the IT Industry. I have over One year experience of providing technical assistance within a customer-facing environment. I have a “can-do” attitude; I never give up until I have found a solution to a problem, and I have practical knowledge of both software programs and hardware systems.
QUALIFICATION
• National Certificate holder of NCII in Computer System Servicing Technical Skills
• checking hardware for functionality
• installing and configuring software and its functions
• optimizing the performance of hardware and software
• troubleshooting to diagnose and resolve computer problems
• dealing with technical questions from users
• providing phone, chat, or in-person support
• following company guidelines
• setting up user accounts and profiles
Personal Skills
• Time management
• Teamplay
• Logical Thinker
• Ability to Work on own initiative
EDUCATION
2010-2014 Alaminos City, National High School
Alaminos City, Pangasinan
2004-2010 Mandaluyong Elementary School
Mandaluyong City
CERTIFICATE
• National Certification II (NCII) in Computer System Servicing Completed the Competency Requirements under the Philippines TVET Qualification & Certification System
(Hyper young institute of Technology Assessment Center Pasig City) Work Experience
FIRSTLINE SUPPORT ENGINEER
Admerex solutions, Inc. Mandaluyong City 02-17-2020 - 04-30-2021
• I was Responsible for the provision of 1st line technical support: answering support queries via phone and email And Ticketing to support user’s Onsite/Work from Home Where necessary
• To take ownership of user problems and be proactive when dealing with user issues.
• Respond to enquiries from Clients and help them resolve any hardware and software problems.
• Take user support requests and take measures to fulfill requests
• Troubleshoot problems with hardware and software on each system and provide appropriate solutions • Inventory all IT equipment
• Install programs and software onto each computer according to the specific needs of the user
• NT login windows
• Setup Workstation
• Setup VPN client connection
• Windows Server Backup and restore
TECHNICAL SUPPORT INTERN
Admerex solutions, Inc. Mandaluyong City
01/06/2020-02/15/2020
• Support the IT team in maintaining hardware, software, and other systems
• Assist users with troubleshooting issues and provide technical support
• Troubleshoot equipment such as printers and scanners and other peripherals
• Organize and maintain IT resources
SECRETARY/DRIVER/REFILLER
AQUABEST refilling station (Franchise) Alaminos, City Pangasinan. 10/11/2018-11/2/2019
• Using computer software technology to water quality and abundance as well as conducting maintenance and repairs to water treatment and delivery equipment.
• Using a computer to file the delivery report, orders and payments. Filling the quantity and type of gallons from the company. • Loading, Transporting, and delivering items to clients or businesses in a safe, timely manner.
Personal Information
Date of Birth: June 11, 1998
Place of Birth: Mandaluyong City
Height: 5’4
Civil Status: Single
Age: 22
Citizenship: Filipino
Religion: Catholic
Language Spoken: English and Filipino
Character References
Arnold Quintana
Manager, IT Network Security – Manila, Asia Pacific Manager – Manila, Asia Pacific Support Services Group
adl90g@r.postjobfree.com
Randy Delgado
Manager, OmniChannel Solutions – Manila, Asia Pacific Manager – Manila, Asia Pacific Support Services Group
adl90g@r.postjobfree.com
Christian Galenzoga
Systems and Network Administrator – Manila, Asia Pacific Manager – Manila, Asia Pacific Support Services Group
adl90g@r.postjobfree.com
This is to certify that the above information is true and correct to the best of my knowledge. John Christopher T Key
APPLICANT
Contact this candidate