Luis Rafael

Hard working, organized and enthusiastic. Always strive to achieve the highest standard possible, at any given task and in any situation. I am accustomed to working in a challenging and fast-paced environment, particularly when dealing with multiple projects and priorities at the same time. adl8jp@r.postjobfree.com +351********* Prague, Czech Republic WORK EXPERIENCE

Master Data Specialist

Carrier Global Corporation

11/2019 - Present, Prague, Czech Republic

Monitor data creation, maintenance and deletions for effective and efficient ERP system operations and reporting; Responsible to carry out the day to day Master Data maintenance;

Execute day to day Master Data tasks in compliance with defined processes and policies;

Provide support to maintain, gather and keep up to date the data used in the ERP systems (JDE/SAP).

CRM Advisor for KLM Air France - Transavia

BlueLink International

01/2019 - 10/2019, Prague, Czech Republic

Handled customer complaints, provided appropriate

solutions and alternatives, follow up to ensure resolution; Worked to address all customer complaints in a timely and effective manner;

Greeted customers with enthusiasm and a delightful and helpful attitude.

Internship

Directorate General for Finance

09/2016 - 02/2017, Coimbra, Portugal

Keeping records of customer interactions and complaints; Communicating and coordinating with colleagues as

necessary;

Follow-up of procedures for inspection actions.

EDUCATION

Master Degree

University of Coimbra - FDUC

09/2015 - 07/2017,

Public Business

Administration

Degree

University of Coimbra - FDUC

09/2012 - 07/2015,

Public-Private

Administration

SKILLS

Creativity Adaptability Teamwork

Critical Thinking Resilient Leadership

Communication Problem solving Decision Making

PERSONAL PROJECTS

“Indirect methods in the tax audit process. A case study at a Directorate General for Finance”. Dissertation for the master's degree in Public Business Administration. LANGUAGES

Portuguese

Native or Bilingual Proficiency

English

Full Professional Proficiency

Spanish

Elementary Proficiency

INTERESTS

Comunication Sports Enviroment Reading

Social Networking Technology Volunteering

Management

Tasks

Tasks

Tasks

Courses

Courses

Contact this candidate