HIGHLIGHT OF QUALIFICATIONS

Canon Certified Technician with several years of hands-on experience in troubleshooting, repairs and customer service for high production Black & White as well as Colour Canon office equipment.

Proficient in Network Systems, Electronics, Wireless Technologies, Office equipment and Microsoft Office.

Knowledge of Ontario Acts, regulations and safety codes, i.e. ISO, ASME and HAACP

Highly technical, self-motivated, result-oriented team player and leader, clear communication and time management skills, with strong research and analysis background.

Electrical Engineer graduate.

SKILLS AND KNOWLEDGE

Electrical Troubleshooting Hands on repairs Canon Certified

Black & White / Colour Printers Automation Inspections

Planning & Scheduling Photocopiers and Scanners Electromechanical

Network Systems Root Cause Analysis Optimization

Customer Service / Relations Sales Programming

EXPERIENCE:

OE Business Imaging

Senior Technical Specialist April 2019 – Present

Support onsite technical teams with complex troubleshooting and repairs on large systems.

Train the technicians on new troubleshooting techniques and repairs.

Work closely with customers on scheduling technicians and handling technical complaints.

Implement proactive preventative maintenance schedules and methods.

Complete work order reports and technical summaries.

Prepare parts and service quotes.

NCO – Grenville (Canon Dealership)

Field Service Technician Jan 2007 – Nov 2018

Performed on-site troubleshooting, repairs, programming, installation and start-ups for Canon high production office equipment specialized in photocopiers and scanners.

Read and interpreted technical drawings, schematics, and computer-generated reports for electrical and mechanical systems.

Upgraded system software for older machines.

Investigated equipment failures and difficulties in order to diagnose faulty operation and make recommendations for improvement and optimization.

Consulted with the Sales team on new applications.

Worked with customers via phone and email to troubleshoot and provide support.

Prepared service and parts quotes, as well as completed sales orders and took care of administrative duties when in the office.

Conducted training sessions on proper operation and maintenance of the machines.

Actively promoted Point of Sale items, products and services.

COFAX Business Systems Jan 2006 – Jan 2007

Field Service Technician

Performed on-site troubleshooting, repairs, programming, installation and start-ups for Canon high production office equipment specialized in photocopiers and scanners.

NPTC (Canon Dealership) Jan 1996 – Mar 2005

Service Manager

Managed the Service, Parts and Warehouse departments.

Increased sales through acquiring new service contracts and expanding customer base.

Assisted customers with troubleshooting over the phone and through dispatching technicians to deal with problems on-site.

Supported the technicians on-site with the necessary resources to ensure their success.

Placed orders for repair parts and spare parts.

Prepared service and parts quotes, as well as completed sales orders and took care of administrative duties.

Conducted training sessions on proper operation and maintenance of the machines.

ADDITIONAL EXPERIENCE

Professional Handball player and coach Jan 1994– Mar 2005

Physical Education teacher Sep 1995 – June 2003

TRAINING AND CERTIFICATES

Canon Certified Technician – All training at Canon Canada.

oTrained on all Canon NP-Series, IR-Series, Advanced-Series, All Black & White and Colour Printers.

oC-3300, C-3500, C-5500 and C-7500 Series.

oA-4500, A-6500 and A-8500 Series.

EDUCATION

Kuwait Applied Technology College

Electrical Engineering specialized in Power Supplies

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