Technical quality assurance analyst

NALINI SHANMUGAMANI

Henderson, NV – *****.

Phone: 702-***-****.

Email: ************@*****.***

Work Authorization: EAD (Employment Authorization Document) OBJECTIVE

Seeking a good position in an organization, where there is an opportunity to exhibit strengths and enhance skills while striving for the growth and development of the organization. SUMMARY

7+ years of experience in the IT industry and involved in all the phases of project development from requirement analysis until the production deployment and customer support.

ISTQB® Certified Tester - Foundation Level.

Highly experienced as Technical customer support troubleshooting, replicating and resolving issues at the production, QA and staging environments.

Excellent experience in dealing with multiple customers for their questions, issue lists, base functionalities and custom enhancements.

Highly experienced in analysing business needs and maintaining functional roles within various business applications based on health care systems.

Experienced in deploying and consolidating multiple instances over clustering environments and remote installations.

Proficient knowledge in gathering functional requirements from both technical and non- technical teams and translates into functional workflows and processes in both existing and new applications.

Broadly experienced with users to gather requirements, discuss system solutions, answer questions and describe system changes.

Broadly experienced as technical quality assurance Analyst/Tester with working knowledge in quality assurance methodologies, testing (client/server and web applications) manual and automation tools.

Extensive Experience in source control, bug tracking and prioritizing defects.

Extensive Knowledge of SQL and PL/SQL Programming.

Proficient knowledge in MS Business Intelligence tools like SSIS and SSRS.

Expertise knowledge about IIS, API, Web Services, Windows Services and WCF Services.

Expertise in creating Test Scripts and executing Test Scripts.

Prepared and documented Test Cases and Test Scenarios for manual testing.

Expert writing, maintaining and updating documentation for various stages and scenarios.

Ability to work independently and excellent organizational and communication skills. TECHNICAL SKILLS

Operating System : Windows 98/NT/2000/XP/Vista/7

Databases : MS SQL Server 2005/2008/2016, MySQL, Oracle Programming : C#, HTML, XML, T-SQL, Visual Basic, PL/SQL, ASP.NET

.Net Technologies : WCF, Web & Windows Interfaces, API, IIS Scripting Language : VB script, Java Script.

Microsoft Tools : SSIS, SSRS, MS Word, MS Excel, MS Power point, MS Access Testing Tools : QTP (Quick Test Professional10.1/9.5/9.2), Test Director, Mercury/HP Quality Center 10.0/9.5/9.2, HP ALM 12.0.

Other Tools : Salesforce CRM, TFS, MS Visual Source Safe, Service-now, Citrix, On-Time, Azure Cloud

QUALIFICATION

MCA - Master of Computer Applications

SRM University, Chennai, India.

BSc Maths - Bachelor of Science in Mathematics.

CPA College, Madurai Kamaraj University, India.

PGDIT – Diploma in Information Technology (A Grade). NAC Institute, Madurai, India.

PROFESSIONAL EXPERIENCE

Company: Agilysys (Jun 2019-Apr 2020)

Place: Las Vegas, USA

Title: Solution support Engineer.

Customer issue handling using salesforce CRM.

Tracking customer open issues and bugs using TFS.

Installation and patch deployment at production environment.

Implemented custom SQL maintenance jobs in the production environment.

Tracking end user issues and prioritizing issue list.

Analyse and write SQL queries to validate the data and application output.

Troubleshooting the stored procedures and escalation of code change.

Exporting reports based on customer requirements.

Worked closely with the development team, management and the QA team.

Created test conditions and validated them with the business people, development team and the PM.

Working with all stakeholders to ensure that the quality metrics are reviewed, closed and agreed upon.

Have team meetings at appropriate times to understand & review the current risks and motivate the team to resolve the same.

Maintaining cordial relationships between cross functional teams like development, configuration management, program management, product managers etc.

Involved in design issues and tracking change in the requirement. Company: HMS (May 2016-Jun 2019)

Place: Las Vegas, USA

Title: Technical Quality Analyst II

Analyse and write SQL queries to validate the data and application output.

Troubleshooting the stored procedures and escalation of code change.

Thursday deployment and testing at the production environment within the short window (2 hours) at late night.

Second Sunday deployment and testing at the production environment.

Reported bug using Service Now and tracked the bug repair status.

Prompted response on P1/P2 show stopper issues.

Worked closely with the development team, management and the QA team.

Created test conditions and validated them with the business people, development team and the PM.

Defining quality standards and metrics for the current project/product.

Working with all stakeholders to ensure that the quality metrics are reviewed, closed and agreed upon.

Create a list of milestones and checkpoints and set measurable criteria to check the quality on a timely basis.

Ensuring all development tasks meet quality criteria through test planning, test execution, quality assurance and issue tracking.

Review test strategies and see that all the various kinds of testing like unit, functional, performance, stress, acceptance etc. are getting covered.

Maintaining cordial relationships between cross functional teams like development, configuration management, program management, product managers etc.

Work closely on the deadlines of the project. Keep raising the bar and standards of all the quality processes with every project.

Set processes for test plan reviews and ensure that the test plans get reviewed by all stakeholders.

Maintaining cordial relationships between cross functional teams like development, configuration management, program management, product managers etc. Company: Provizant Technologies India Pvt. Ltd (Sep 2014-Jan 2016) Place: Chennai, India

Title: Software Engineer II

Troubleshoot and analyse user issues.

Installation and patch deployment at production environment.

Implemented custom SQL maintenance jobs in the production environment.

Analyse and write SQL queries to validate the data and application output.

Troubleshooting the stored procedures and escalation of code change.

Troubleshooting the application using SQL trace.

Performed in Data Conversion from staging DB to Production DB using SSIS.

Generated multiple custom reports based on customer requirements using SSRS.

Involved in design issues and tracking change in the requirement.

Recommended the suggestions to improve the application performance and reporting the daily progress of the task reports to top level management. Company: Provizant Technologies (Jul 2010 - Sep 2011) Place: Nashville, TN

Title: Software Engineer I

Analysed requirements and attended Change Request meetings to document changes and then implemented procedures to test changes.

Have developed Test Cases and Test Scripts for Data Driven Testing.

Involved in Functional and Data driven testing to test different modules written in C# in dot net framework.

Maintained and executed Test Cases and Test Scripts using Mercury Test Director.

Reported the bugs, e-mail notifications to the developers using the Test Director.

Developed SQL Query scripts to check the database automatically and check the data integrity in accordance with business standards of the company.

Performed Database Testing.

Preparing the Defect reports and interacting with developers for Debugging.

Interacted with the Project Manager for sending the status report about the work completion, tasks to be accomplished for the day, any major issues due to which we cannot head further, deliverable to be sent, escalation of issues in the team, interacted for creation, review and approval of test completion report.

Implemented several custom reports using business intelligence reporting tool SSRS. Company: Harshini Software Solutions Pvt. Ltd (Sep 2008 - Jan 2010) Place: Chennai, India

Title: Software Analyst

Manually tested end to end system to verify the functionality of various features.

Performed Functional testing, data driven, load and regression testing.

Updated manager on a daily basis by sending the status report.

Involved in sharing knowledge with the QA team, and also handled additional responsibilities in the absence of other members.

Used Quality Center to document the test data and test case and execution of both Manual and Automated Tests.

Reviewed Business Requirement Documents and the Technical Specification.

Responsible for developing Test requirements and Test cases.

Executed System, Integration, Functional, and Regression testing of new and revised applications using QTP.

Investigated software bugs and informed developers to resolve technical issues and defects using Test Director.

Developed and conducted system and user acceptance test plans on completion of system testing before installation of the application in the user environment. Date: 9/20/2020

Place: Las Vegas, NV. (Signature)

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