JAD HASSAN

Brooklyn, OH 216-***-**** adl8gc@r.postjobfree.com

SUMMARY

Highly motivated, dedicated and empathetic customer-focused professional with exceptional communication skills. Extensive background in building strong connections with clients and seeking resolution in efficient, and effective ways.

PROFESSIONAL EXPERIENCE

OCTOBER 2020 - FEBRUARY 2021

Human Resource Assistant, Amazon Fulfillment Center, Euclid, OH

— Ensured confidentiality across all associates records.

— Performed daily metric reporting (i.e. attendance reports, unscheduled, time off, etc.)

— Reviewed and resolved incident tickets and demonstrated a clear understanding of the main logging software, MyTime.

OCTOBER 2018 – NOVEMBER 2019

Car Salesman, Liberty Ford, Parma Heights, OH

— Built rapport with clients which supported referrals and established customer networks.

— Provided sales management information by the completion of reports.

— Established personal income goals consistent with dealership standards of productivity, and devised a strategy to meet those goals.

— Conducted managerial reports involving dealership objectives

— Illustrated clear understanding of vehicle operation features for clients.

— Strategically negotiated deals, interest rates, leases, and financial requirements prior to obtaining approval from the dealership manager and F&I manager.

— Followed up on warm in-person, and internet leads regarding new and pre-owned vehicle availability, and price options.

NOVEMBER 2019 – OCTOBER 2020

Picker and Amnesty Responder, Amazon Fulfillment Center, Euclid, OH

— Supported inbound and outbound teams to meet daily productivity goals by ensuring floor health safety standards for Kiva A01-A04.

— Troubleshooted disabled and malfunctioning drives on Kiva floors and performed preventative maintenance.

— Trained new employees and area managers on standard protocols. JUNE 2015 – DECEMBER 2017

Private Event Manager, VIP Valet, Cleveland, OH

— Managed daily scheduling of employees and assigned job duties, prepared monthly revenue reports, overlooked purchase of monthly passes, and negotiated customer complaints.

— Marketed upcoming events to a wide range of audiences and administered event planning. SKILLS AND CERTIFICATIONS

— Fluent in Arabic

— Polaris Career Center - Aeronautics Certificate, June 2014

— Amazon F.A.S.T Certified, December 2019

EDUCATION

AUGUST 2014 - PRESENT

Kent State University, Kent, OH

— Bachelor of Science in Aeronautics and Engineering

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