CURRICULUM VITAE:

Crystal Langford

Born:**-*4-1995

Contact Details:

Phone Number:

066*******

061*******

Email: adl8g2@r.postjobfree.com

Address: ** **** ***** ****** *******

City: Potchefstroom

Bio:

●Outspoken, self motivated.

●Excellent communications skills.

●Analytical thinker- Able to resolve problems .

●Target driven & good organisational skills.

●Fast learner, eager to enhance my educational & professional skills.

Education:

Matric /Grade 12

January 2009 - December 2013

Oakdale Secondary School

Subjects:

●English

●Afrikaans

●Mathematics

●Life Orientation

●Life Science

●Physical Science

●Accounting

●Religion Studies

Work Experience:

Creditworx

July 2016 - April 2017

Call Center Agent_Debt Collector

Duties:

●Keep track of outstanding debts.

●Loading Debit Orders.

●Plan course of action to recover owed money.

●Locate and contact debtors

●Negotiate payoff deadlines and payment plans

●Handle customers' questions or complaints -Resolve

●Update account status and database regularly

●Comply with requirements when legal action is unavoidable

●Communicate with debtors via e-mail.

Collab

May 2017 - December 2017

Tracing /Admin assistant

Duties:

●Responsible for improving debtor contact and collections/recoveries by tracing current uncontactable customers whose accounts are in arrears.

●Perform various administrative functions, including updating internal records.

●Used Consumer Bureau Protection System to trace debtors.

●Liase with First National Bank to resolve debtors queries via their Query Management System

Law Credit Solutions

September 2014 - December 2015

Debt Collector- Call Center Agent

Duties:

●Handling manual and automatically dialed outbound calls.

●Maintained high volume of calls to meet demands of busy groups.

●Applied training and persuasive communication strategies to overcome objections.

●Set up and update customer accounts with interactions, payments and personal information. Generated and mailed updated statements

●Contact clients with past due accounts to formulate payment plans and discuss restructuring options.

Chubby Chick

August 2020- Present

General Worker-Casual

Duties:

●Overall: Packaging of Chicken

Language Skills:

●Fluent Writing & Speaking-English

●Fluent Writing & Speaking- Afrikaans

Technical Skills:

●Microsoft Word

●Microsoft Excel

●Microsoft Office

●Customer Bureau Protection System

●Query Management System by FNB

●Debt Cloud

●Excalibur

●Automated Dialers

References:

Corrine Molele: 061*******

Nicolette Petrus: 073*******

Trevor Trollip: 078*******

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