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IT Administration

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Stepping Stone School

Primary administrator of IT related services for a business of 400 employees with 20 campuses, a central office and a secondary business owned by the company.

Responsible for managing 300 workstations, 150 iPads, all printers, copiers, phone systems (PBX & VOiP), networks

(wired & wireless), security cameras, fire alarms and tracking inventory.

Provides remote and on-site support for all IT related issues. Designer, purchaser, project manager and installer of networking and security equipment for multiple new campuses.

Training of staff on usage of all IT equipment including a weekly training course for new hires on iPad usage, policy and procedure.

2013-2014 Technical Support Advisor

Apple

Provided technical support, resolving complex technical issues, over chat, screen sharing and phone for customers using iOS devices, Apple computers and Apple software products.

Logged information and notes pertaining to the interaction with the customer.

Performed as AHT Metric Champion mentoring advisors on their metrics over email, in team meetings and on live chats. Consistently kept all metrics above company standards. Received AppleCare Excellence Award for ranking #4 out of 1200 advisors.

2012-2013 AN Technician

SmartSource Rentals

Imaging, configuration, repair, QA and deployment of PCs, networks and AN systems for conventions & trade shows. Warehouse management.

Configured and maintained imaging servers, update server & corresponding networks.

Delivery, setup and tear down of equipment at hotels, confer- ence centers & customer sites.

Provided technical support over phone and on-site for any hardware provided.

Maintained office networks, PCs and file server.

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Austin, TX 78753

P 254-***-****

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Austin Community College

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Adam Freeman

IT Administration

2010 - 2012

2006-2010

2005-2006

Technical Services Manager

Videotex Systems

Responsible for building and testing turnkey video editing systems (PC and Mac).

Troubleshooting and repair of high-end video & audio editing systems (Avid, Final Cut, Adobe CS, Matrox, Blackmagic, AJA) Repaired Apple devices as part of the Apple Authorized Service Provider program.

Commercial installation, integration and support of AN sys tems.

Project management, design, programming and installation of security systems, IP cameras and fire alarms.

On & Off-Site, phone & remote support of all systems. Intra-office system administration.

Software Support/Team Lead

Acer America

Network administrator for three 200+ workstation networks.

(Internet test network and two PXE imaging networks.) Responsible for managing and updating, daily, all flash drive software including utilities such as BIOS and DMI updates and hardware tests that are used by the 100+ repair technicians. Wrote batch scripts for all test utilities.

Assisted repair techs with difficult to repair units. Troubleshooting and repair of laptops, desktops, LCDs and projectors.

Managed a team of 12 techs, keeping the overall team output high.

Trained new employees.

Contacted customers regarding units that had been sent in for repair multiple times.

Lead Technician

Harris Distribution

Refurbished reclaimed computers, network gear, telecom systems, cell phones and miscellaneous electronics. Managed a team of two technicians keeping product output at maximum levels.

Hard drive testing, repair and recertification.

Tech support over phone and at customer sites.

Teardown of reclaimed electronics for recycling.

Warehouse management.

Sales (In-store and eBay)

10202 Diamondback Trail

Austin, TX 78753

P 254-***-****

E adl8f6@r.postjobfree.com

- Help Desk

- Technical Support

- Systems Repair

- Systems Ad min

- Project Management

- AN Installation &

Programming

- Security Systems

(Video, Fire, Intrusion)

- AN Production

- Photography & Editing

- Running/Terminating

AN & Network Cabling

AAS Computer Science

Austin, TX

Austin Community College

Computer Science

Temple, TX

Temple High School

Diploma

CompTIAA+

Apple Certified Macintosh

Technician

Apple Certified Support

Professional

Apple Product Professional

JVC IP Security Systems

Contact this candidate