Clerk Technician

PARAMJEET K SINGH

**** ********* ** #***

Antelope, CA 95843

916-***-**** Cell

OBJECTIVE

Seeking a position in an energetic environment which will enable me to utilize my exceptional customer service skills.

Seeking a management position which will enable me to utilize my knowledge of warehouse operations, excellent organization, and supervisory skills.

EXPERIENCE

Employment Development Department

Key Data Supervisor I May 31, 2012 to June 29, 2019

I supervise the work of a group of approximately twelve Key Data Operators, involved in the capturing and purifying of data from document and check images as well as keying from paper. Process the workload using J&B and I Capture software. Monitor the performance of my staff in terms of both production and accuracy.

Employment Development Department

Program Technician May 16, 2001 to May 30, 2012

Opening mail with semi-automated mail opener (Opex 51). Sorting various EDD forms. Been Lead in charge of work production and completing deadlines. Prepare documents for scanning. Sorting mail to different departments by various EDD P O Boxes. Run the mail thru envelop sorter (Eagle 130). It sorts single multiple and metal. Then process the checks thru (Eagle 150) sorter. I also open and sort unemployment claims. Prepare and batch documents for releasing to the scanners. I also handle all situations with a professional attitude. Validates and makes necessary corrections using a keyboard to key appropriate data onto the system functions are performed from image display rather than from paper. The incumbent enters a variety of jobs from via through the use of a Unisys intelligent Forms Processing Systems.

Cambridge Managed Care

Bill Reviewer August 16, 1999 to May 15, 2001

Reviewed and entered Workers Compensation claim into the system. Process and bathed account payable invoices and prepared them for review and process by various agency. Dealing with ICD Codes.

Central Pets and Garden Supplies

Billing Clerk October 15, 1994 to August 15, 1999

Processed invoices data and accounts receivable orders, answered multiple phone lines. Takes orders that are coming thru fax and phones calls. Input the orders, then edit the orders and prepare invoices for the truck drivers so they can pick up the payments from all different stores when they deliver. Customer service was a must.

Bank of America

Senior Clerical Specialist June 3, 1974 to September 15, 1994

Set up new merchant accounts, update geographical areas of accounts using a pc. Answered incoming and outbound phone calls. Handled all approved and declined letters addressed to internal and external customers. Responsible for processing all outgoing department. Entered rebuttal files. Composed correspondence to merchants and banks. Handled incoming closed reports sorted to merchants and banks. Closed out files on internal system. Researched files for charge back adjustments and credits. Responsible for opening incoming mail. Entered data into collection files into internal system. Drafted letters to the banks and internal customers. Researched paid and unpaid balances on the ledger. Printed daily register reports. Supervised thirteen employees. I did their attendance, reviews, stats and their probation. Processed Visa and MasterCard account numbers into the CRT System. Balanced and composed letters to various branches.

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