Kamran A, Ph.D.

SERVICENOW CONSULTANT/Solution Architect

Summary

ServiceNow Solution expert with demonstrated capability to design and implement Business and Technology solutions. A proactive ITILv3 & 4 Expert with Strong program management skills with experience managing and delivering complex and critical programs.

Technical skills

Solutions

ServiceNow ITOM & ITSM, ITBM

Programming Languages

Java; SQL; C#; VB, .Net

Scripting

JavaScript; AngularJS; jQuery; Jelly; Ajax; JSON; XML; HTML;

Business Skills

Service and Product Mgmt.

Organization transformation

Project/Program Management

Strategic Business Planning

Enterprise service Management

Education

Name of the Education Establishment

Faculty

Degree (diploma)

Graduation

Year

New York University / RTU

Radio Electronic

Ph.D

2016

London South Bank University, UK

Telecoms

Engineering

2007

Certificates

ServiceNow Certified System Administrator

ServiceNow CIS – IT Service Management

ServiceNow CIS – Discovery

ServiceNow CIS – Service Mapping

ServiceNow CIS – Event Management

ServiceNow ITOM-Partners Specialization

ServiceNow preSales – Position Value

ServiceNow preSales – SPPO

ServiceNow preSales – WOR

ServiceNow preSales – SCA

ServiceNow Micro-Certification – Virtual Agent

ServiceNow Micro-Certification – Agent Intelligence

ServiceNow Micro-Certification – Performance Analytics

ServiceNow Micro-Certification – Agile Development

ServiceNow Micro-Certification – APM

ServiceNow Micro-Certification – Asset Model Management

ServiceNow Micro-Certification – Onboarding

Languages

English

Native

Projects

1- Transformation of Service Management Tool (BMC Remedy to ServiceNow).

Roles: Strategy Planning, Change Management, Release Management, Go-Live & Operational Support.

2- HR/Finance Services Design Package to S-Catalog (Enterprise Service Management)

Roles: Complete Project Mgmt. (Planning, Architect, Testing, Post Release support)

3- Infrastructure Transition (TATA MPLS to NREN)-2.5M Global Project

Roles: Technical Architect for Project Plan, Change, Release Control, Dev, and Test Management.

4- ServiceNow Integration with (EC2) Amazon Web Services.

Roles: Configuration Database design, CMDB Upload, Release, Deployment, Change & Incident Management.

5- Network Infrastructure (Juniper to Cisco Migration) - over 1000 APs

Roles: Design, Deployment, Testing, Change, Continue Service Improvement, After Handover Ops support.

6- Managed Document Solution (Ricoh and Pharos)

Managed print service, worked as Business Analyst/Project Manager for assessment, recommendation, Review and Management of contract include Hardware, service, Toners, Training, Touch and Print etc.

7- Distributed CMDB –ServiceNow – Worked as SNOW architect, Discovery Admin, implemented full suite of ITOM (ServiceNow )- Discovery, Service Mapping, Orchestration,

Career History

ServiceNow Consultant/Architect

TEULS -MSP

Since July2018

ServiceNow Core (Domain Separation, MiDs, CMDB, FD) and POP roadmaps.

Customizing and developing for the ServiceNow Platform using JavaScript, CSS, HTML and Other Web Based scripting

Implements technology architecture guidelines for technology infrastructure and application development

Set standards for the ServiceNow instance governance related to best practices for defining configurations vs customizations, update set migration, cloning of environments, management of groups/users and data management

Builds business case for other teams in the organization to utilize the platform for additional features outside the IT Service Management processes

Analyzes the current business and technology environments to detect deficiencies and recommends ServiceNow solutions for the improved uses of information technology

Partners with applications and technology teams. Participates in team meetings, provides guidance, identifies architectural gaps and/or issues and helps guide the team(s) toward resolutions

Reviews all changes to the platform at a design level initially and then at the code level as part of the Change control process to ensure standards have been followed for development and any adverse impact for production move is avoided

Common Servicenow Operations Subareas: Service Catalog Management, Service Level Management and Metrics, Asset Management, Operational Metrics, Operational Governance

ServiceNow Configuration Manager – D+H/ Finastra Feb 2017-Feb2018

Provided expertise and leadership in ServiceNow platform and integration design to meet business requirements.

Designs and develops ServiceNow technical solutions, including integrations with external systems.

Maintains overall ServiceNow architecture and ServiceNow instance governance documentation including best practices/standards for coding, instance management and upgrades.

Analyzes the current business, clinical and technology environments to detect deficiencies and recommends ServiceNow solutions for the improved uses of information technology.

Collaborates effectively with other ServiceNow team members, end users, clients and administrators to develop solutions and address general updates and configuration changes/requests.

To Specify the capabilities and their interactions that comprise the end to end, integrated architecture for onboarded services.

Worked with product line solution architects to understand specific product needs and existing systems architecture.

Assesses ability to simplify and transform service by moving it to Salesforce.

Drives solution toward use of standard, configurable platform capabilities and minimizes the need for custom code development.

Worked with solution architects supporting ServiceNow, data integration and digital experience to optimize the end to end solution.

SM Manager (New York University – Sydney/AD/NY) Mar 2010 – June 2016

Provides end to end product architecture to ensure the detailed design and development remains consistent with the overall product strategy and roadmap.

Identifies issues between the strategic architecture and vendor solution implementation.

Identifies solutions and formulates implementation and migration strategies.

Provides expertise in technical knowledge, methodology and framework, data integration and data flows, Enterprise Architecture, and software development and coding.

Work with IT Service Management Process Owners to understand workflow process and translate designs to prototypes.

Provide detailed architecture analysis, design and direction on development activities.

Participate in design, code & test review cycles.

Provide a GAP Technical Evaluation of requested functionality and baseline (out of the box) functionality.

Perform solution walkthroughs with Process Owner(s) and testing team/s.

Evaluate ServiceNow changes (upgrades, patch fixes) and ensure alignment with product strategy and roadmap.

Identify opportunities to improve the product offerings from a quality, controls & capabilities perspective while also defining best practices.

IT Services Consultant HP (IDS) Mar-2008 to Mar-2010

Responsibilities:

Managed, designed and supported the source/configuration management tool, training and support to Application Developers and the production systems.

Scheduling of Releases, communication and coordination with all stakeholders.

Creation and distribution of the Release Calendar & Timelines to internal and external stakeholders.

Organise and coordinate complex releases made up of cross-functional teams.

Achievements:

Critical contributions included:

IT Support: Planned and integrated a 12-office Windows Domain with over 800 computers. Administered primary and back-up domain controllers, file servers, print servers, proxy server, and e-mail server. Introduced thin client technology through dial-in connection for remote administration.

IT Security: Implemented IT Security best practices (policies, procedures, training) for multiple departments.

IP Telephony Administration: Integrated voice over IP to reduce phone bills between offices.

Client Services: Provided technical support and end-user training to internal and external customers on network, software, and computer systems.

Vendor Relations: Negotiated all hardware and software purchases for company, successfully

Saved thousands during new network integration.

Business Analyst Feb-2005 to Mar-2008

British Telecoms (BT)

Desktop Support Engineer 2001 to 2005

Royal Air Force College –PAC Kamra

System Engineer 1999 to 2001

Attock Innovations and Technologies (AiT)

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