Milton Assistant

MAURICE E. MILTON *******.******@*****.*** 980-***-****

Professional Overview

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. I have a strong work ethic with a professional demeanor and great initiative. I also possess excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability and detail oriented with an emphasis on accuracy and timeliness.

Summary of Skills

20 years of experience providing Administrative Assistance support. Skilled in QuickBooks accounting software, CRM Software, Salesforce, Workforce Management, PeopleSoft Microsoft Office, Excel, PowerPoint, SAP

Work Experience

Forms and Supply Inc.

Charlotte NC

Dec 2019- Present

Accounts Receivables & Collections Specialist

● Responsible for large state and local accounts

● Maintaining ledgers for payments and invoices daily and monthly

● Providing clients with receipts and invoices when needed

● Reconciliation of accounts daily and monthly along with ensuring on time payments based on the contracts

● Setting up payment arrangements, ACH’s, prepaid payments with Credit Cards.

● Enforcing on time payments & collections protocols

● Creating letters for collections and accounts for Hold due to non payments

● Maintaining and updating spreadsheets with payment history

● Journal entry and data entry

● Receiving payments daily and updating client accounts

● Sending Past due statements monthly

● Year End reconciliation of all Accounts Receivable records

● Daily email correspondence with clients and Executives

● First Point of contact by phone

● Work with Sales Associates to ensure payments are received for commission payments

● High level of Customer Service

● Assist with processing check payments and sending to the bank for deposits electronically

● Assist with processing ACH payments from 3rd party vendors

● Matching payments to correct accounts and invoices

● Providing individual statements and invoices as needed for clients and sales associates

● Weekly and monthly reports of collections accounts to A/R manager

● Great attention to detail with preferably no errors

● Billing and Accounting experience

● Administrative duties as assigned and needed

● The ability to multitask between programs and easily adaptable to change Compass Group Charlotte NC

June 2019 - Oct 2019

Garnishments Specialist

● Responsible for review, interpretation, administration, and payment of wage withholding orders (garnishments and writs) received by agents. MAURICE E. MILTON *******.******@*****.*** 980-***-****

● Monitors amounts in SAP, verify for accuracy, and provides instructions to payroll specialists to ensure that correct garnishment amounts are processed and paid.

● Monitors garnishment payments transmissions to agencies to ensure accuracy and timeliness.

● Researches and resolves withholding order payment discrepancies on behalf of agencies and worksite employees.

● Notifies agencies of worksite employee employment status when a garnishment or writ is received.

● Responds to client, employee, and agency withholding order inquiries in a timely fashion.

● Negotiates with agencies to recover garnishment overpayments on behalf of Client.

● Coordinates with Accounting to resolve outstanding garnishment reconciliation items within established timelines.

● Coordinates with Compass Group Legal Department to ensure proper interpretation of all garnishment interrogatories.

● Produces weekly, monthly, and on-demand withholding order reports for Payroll Operations management.

● Maintains archives of garnishment files to facilitate future research. Paychex - HROI Charlotte NC

Sept 2018-April 2019

PEO Garnishments Specialist

● Responsible for review, interpretation, administration, and payment of wage withholding orders (garnishments and writs) received by PEO

● Monitors amounts withheld from worksite employees, verified for accuracy, and provides instructions to payroll specialists to ensure that correct garnishment amounts are processed and paid.

● Monitors garnishment payments transmissions to agencies to ensure accuracy and timeliness.

● Researches and resolves withholding order payment discrepancies on behalf of agencies and worksite employees.

● Notifies agencies of worksite employee employment status when a garnishment or writ is received.

● Responds to clines, employee, and agency withholding order inquiries in a timely fashion.

● Negotiates with agencies to recover garnishment overpayments on behalf of PEO.

● Coordinates with PEO Accounting to resolve outstanding garnishment reconciliation items within established timelines.

● Coordinates with Paychex Legal Department to ensure proper interpretation of all garnishment interrogatories.

● Produces weekly, monthly, and on-demand withholding order reports for PEO Payroll Operations management.

● Maintains archives of garnishment files to facilitate future research.

● Completes and submits employment verifications on behalf of the client. TriNet Charlotte NC

Aug 2015-July 2017

Garnishments Coordinator/Administrative Assistant

● Enter garnishments, bankruptcies, creditor garnishments, child support, and student loan defaults in a timely and accurate manner from court orders

● Sort and distribute all mail and file all paperwork for the garnishment department

● Process letter to courts for employee’s that have terminated that week and update the files appropriately

● Forward IRS levies received to the employee to complete the portion for status and number of dependents claimed so that the correct amount of levy will be deducted

● Completing special projects as assigned while staying current with all paperwork

● Ordering department supplies while assisting other departments as needed

● Distribute the department’s workload and updating department’s calendar with meeting notices and events

● Assist supervisor, with coordinating meetings, taking meeting minutes and sending recaps

● Write reports and correspondence, read, analyze, and interpret court documents

● Passport, MS Office Suite (Outlook, Excel, Word, Salesforce, Workforce, PeopleSoft), Project Management

● Understanding State and Federal guidelines for garnishments and levies as well as keeping current with new regulations Technekes, LLC Charlotte NC

July 2011-Aug 2014

Customer Support/Data Entry Lead

MAURICE E. MILTON *******.******@*****.*** 980-***-****

● Receive inbound calls and emails from the client field sales reps, retail and/or grower customers

● Respond to all emails and missed calls within 24 hours

● Assist customers and system users with all matters relating to the financing system

● Document all inbound and outbound communication for metric reporting to the client Document and report system issues via ticketing system for resolution with appropriate technical resources

● Merchandise customer VOC with Customer Support Manager to share with internal stakeholders and/or other key client stakeholders

● Ability to liaise with all levels of the firm and people with different experiences and backgrounds

● Provide support through Quality Assurance (QA) testing of new system functionality

● Assist with Audits, Reconciliation of accounts and escheatment

● Attention to detail, cross-functional learning

Carolina Association Management Charlotte NC

Sept 2009-April 2011

Financial Administrator

● Manage incoming and outgoing calls, daily filing, answering high volume phone and emails

● Performed accounts receivable duties including invoicing, cash application, researching chargebacks, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation.

● Assist with monthly financial reports while creating invoices and statements

● Bank reconciliation and accounting

● Collections and Payment Plan Administrator

● Experience with human resources related systems and processes

● Daily deposits & cash handling

Virginia Tech Police Blacksburg VA

Aug 2008-Aug 2009

Administrative Specialist

● Responsible for all departmental purchases, external and internal sources. Primary liaison with all vendors including initial contact, contract/specification preparation and purchasing coordination

● Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies

● Managed multiple calendars

● Effectively interact with customers, associates and management at all levels

● Assist with the Business Manager with maintaining fixed assets and inventory documentation, travel arrangements, expense reporting, various planning activities

● Reconcile payroll

Education

CPCC Spring 2013

Charlotte NC, 28205

Business Administration,

Human Resource Managements

New River Community College 2002-2004

Dublin, VA

Business Admin/IT

Completed Continuing Education coursework for International Association of Administrative Professional Giles High School 1995

Pearisburg, VA

General Studies

MAURICE E. MILTON *******.******@*****.*** 980-***-**** HS Diploma

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