Administration duties

PERSONAL INFORMATION

Surname : Matsile

Names : Bonolo Thembi

Gender : Female

Identity no : 1995-05-14

Citizen : RSA

Race : Black

Dependants : 1

Address : Unit C306 Golf park

*** ******** **reet

Philip Nel Park

Pretoria

0029

Contact no : 073-***-****/ 067-***-****

Email address : *************@*****.***

Languages : Setswana, English, Afrikaans and isiZulu

PERSONAL STATEMENT

I am a well-groomed and confident individual who is very passionate and have the desire to succeed in life and always do better. I have learned that life has no limits so each and every day I make sure I learn something new from my surroundings and all the people around me .I am a hard worker in terms of being able to work on my own which gives me an advantage of exploring all my ideas and as well as working in teams where we will all be sharing ideas, motivating one another as well as learning from each other. I have good communication skills and I am emotionally matured in terms of taking criticism positively and not negatively which will assist me on improving myself and skills. I also implemented my good time-management skills and organisational skills which gives me an advantage of improving my work productivity. I am a flexible individual in terms of being able to adjust to different people with different personalities and different environment.

EDUCATIONAL BACKGROUND

Matric certificate : 2013

Subjects : English, Afrikaans, mathematics, Physical Sciences, Life

Sciences, Geography, Life Orientation.

Matric certificate : 2014(re-write)

Subjects : Mathematics, Physical sciences

Certificate in Contact : 2015

Centre operations

Course content : Inbound, Outbound (sales and debt collection)

Computer (word and excel), Leadership, Interview and French

CORE COMPETENCIES

Good verbal and written communication skills

Good customer service skills

Good time-management skills

Good organisational skills

Good inter-personal skills

Flexible

WORK EXPERINCE

Company Name :Ver-tex Solutions ( March 2021 – Current )

Occupation : Outbound Debt collector/Call Centre Agent

Duties : Pre-legal debt collections

: Negotiating payment arrangements

: Data capturing

: Monitoring payments

: Working on inhouse soft collections system

Company Name : Lgr Inc. (May 2016 – April 2019)

Occupation : Debt Collector / Contact Centre Agent ( late-stage standard bank card and

cheque accounts)

Duties : Admin (drafting documents)

: Monitoring payment

: Negotiating payment arrangements

: Legal collections

: Finalizing matters (Requesting for closure)

: Data capturing

: Working on system (word, excel, Excalibur, Cacs)

Company Name : Bokwa Attorneys (September 2015 – April 2016)

Occupation : Debt Collector/Contact Centre Agent ( late-stage African bank personal loans)

Duties : Admin (drafting documents)

: Monitoring payments

: Negotiating payment arrangements

: Finalizing matters (Requesting for closure)

: Data capturing

: Working on system (word, excel, Excalibur, swordfish)

REFERENCES

Ms D Mangaula - 012-****-*** Team leader

Mr T Tshwane - 012-***-**** LGR Inc. (HR)

Ms V Bokwa -012-***-**** Bokwa Attorneys (HR)

SIR BEELO -018-***-**** WHITESTONE FET COLLEGE

SIR YANNIK -082-***-**** CORNERSTONE COLLEGE

P Trampa -083-***-**** Geelhout Secondary School

DECLARATION

I BONOLO THEMBI MATSILE declare that the above information mentioned is true and accurate.

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