Service Representative Customer

**** **** *** ** **

Hickory, NC *****

Phone 828-***-****

E-mail: adl7x0@r.postjobfree.com

Diana Isenhour

Work experience 09/2015-Present Catawba County Newton, NC Department of Social Services

Eligibility Specialist-Family Medicaid

• Determine eligibility and manage ongoing caseload for the Family Medicaid

• Complete recertifications to assure client still meets eligibility requirements

• Develop, maintain and utilize a strong working knowledge of important program eligibility requirements, customer service, and other types of public assistance available

• Complete applications and recertifications in a timely manner and adhere to state guidelines

• Multi-task and meet deadlines to ensure client satisfaction and state and federal guidelines are met

10/2014-09/2015 Lincoln County Lincolnton, NC

Department of Social Services

Eligibility Specialist-Family Medicaid/ FNS Intake

• Determine eligibility for Family and Children’s Medicaid and Food and Nutrition Services programs

• Assure state guidelines are applied to each situation

• Complete applications in a timely manner

• Refer recipients to other community services

• Administrative duties such as answering phones, emails, interviewing clients face to face or via telephone call 05/2013—10/2014 Wells Fargo Bank Lenoir, NC

Customer Service Representative-Wells Fargo Bank NA

• Balance currency, coin, and checks in cash drawers daily

• Explain & promote products or services such as money orders and cashier’s checks, using computerized

information about customers to tailor recommendations

• Resolve problems or discrepancies concerning customer accounts, identity transaction mistakes when debits and credits do not balance

• Enter customers’ transactions into computers in order to record transactions and issue computer generated receipts Education

December 2019 Certificate- Business Administration Current Catawba Valley Community College

Hickory, NC

Other

Accomplishments

• United Way Committee Representative

• Department of Social Services Diversity Committee

• Christmas Distribution Team for Foster Children

• Business Administration Certification

Additional Skills

Microsoft Office, Accounting, Communications, Customer Service, Telecommunication, Health Insurance, Insurance Claims, Problem Solving. NCFAST, NCTRACKS, Leadership, Team Skills, Time Management, Organizational Skills

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