Sales Representative

Bඋ ൽ ൾඍ Tൾඋඋൾඅඅ

Saint Louis, MO ***** 314-***-**** *****************@*****.***

Seasoned Sales Representative with over 30 years of success in business-to-business and business-to-consumer sales within Telemarketing and Cold Calling industries. Proven track record in exceeding sales goals, growing business, and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Vivacious individual well-educated in determining customer needs based on personal features and other customer preference related factors. Offering in-depth knowledge of cash register operations, and . Attentive listener with excellent multitasking, communication and organizational abilities. Senior Sales Analyst with 30-year background in sales and team leadership. Consultative sales expert with history of exceeding quotas, building customer bases and capitalizing on valuable business opportunities. Supervised team of 30 staff members.

Customer service

Sales Closing! Always be closing!

Service Agreements

Warranty Renewals

B2B

Lead prospecting

Telemarketing

Appointment Setter

Telemarketing

Market Researcher

Senior Sales Analysts

Client Service

Lead Generator.

Warranty Renewals.

Customer Service Representative/ Food Server., 09/2004 to 07/2016 Staffing One – Saint Louis, Missouri

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Provided primary customer support to internal and external customers in fast-paced environment. Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

Aർർඈආඉඅ ඌ ආൾඇඍඌ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

Communicated with vendors regarding back order availability, future inventory and special orders. Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.

Sales Representative, 10/2019 to 01/2021

Wipro Missouri Mo-HealthNet – Saint Louis, MO

Developed and delivered engaging sales presentations to convey product benefits. Revitalized life insurance product profits to over $Number in Timeframe. Initiated sales strategies by recruiting new clients through approved methods. Housing Coordinator, 05/2011 to 10/2015

Metro Urban Harvest – Saint Louis, MO

Oversaw housing plans for over hundreds of clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.

Met with hundreds of housing residents and landlords per client needs to answer questions, address concerns and clarify policies and procedures.

Assisted in grant writing to increase funds for organization, raising over $millions per 30 years. Conducted home and apartment inspections to identify safety issues and needed repairs. Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.

Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.

Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.

Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.

Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.

Referred families to shelters, legal resources and educational programs. Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.

Worked with senior case managers to coordinate team development activities and trainings. Educated families and community members about domestic violence, including its impact on children. Conducted community workshops to promote different programs and educate public on available services. Customer Service Representative, 09/1993 to 02/2010 Advanced Promotions – Saint Louis, MO

Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.

Responded to customer requests for products, services and company information. Provided primary customer support to internal and external customers in fast-paced environment. Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.

Boosted sales revenue by skillfully promoting diverse Product or Service options. Offered advice and assistance to customers, paying attention to special needs or wants. Evaluated account and service histories to identify trends, using data to mitigate future issues. Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Educated customers on promotions to enhance sales. Communicated with vendors regarding back order availability, future inventory and special orders. Collected customer feedback and made process changes to exceed customer satisfaction goals Number%. Answered constant flow of customer calls with up to Number calls in queue per minute. Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.

Answered customer telephone calls promptly to avoid on-hold wait times. Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Cultivated customer loyalty, promoted repeat customers and improved sales. Leveraged sales expertise to promote Product or Service and capitalized on upsell opportunities. Suggested new procedure to persuade cancelling customers to stay with company, resulting in Number% decrease in cancellations.

Sales Representative Team Leader, 07/2002 to 07/2003 DIRECTV – Dogtown, MO

Fostered vital customer relationships to generate $ in sales. Developed and delivered engaging sales presentations to convey product benefits. Met with existing customers and prospects to discuss business needs and recommend optimal solutions. Recommended accurate and effective solutions to customers after identifying problems. Boosted brand awareness, implemented promotional campaigns and employed sales tactics for Product or Service.

Leveraged proven sales methods to increase revenue by Number% and surpass sales objectives by Number%.

Lead Generation Specialist, 05/1991 to 08/1992

Opinions Center. – Downtown,STL, MO

Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads. Built prospect lists of potential new customers through research and identification of business opportunities.

Drafted compliance documents, operational reports and safety information and submitted to surveyors. G.E.D. : Hi-set, 10/2013

Harris Stowe State College - Central West End

English Composition, 05/1994

University City Senior High School - 8125 Balson Road. Associates Degree: Culanary Arts., 10/2009

Saint Louis Community College - St Louis, MO

Freemason

Always

Be

Closing

Eൽඎർൺඍ ඈඇ

Aൿൿ අ ൺඍ ඈඇඌ

Aൽൽ ඍ ඈඇൺඅ Iඇൿඈඋආൺඍ ඈඇ

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