Manager Assistant
Resume:
Matilda Martinez
Selma, TX *****
*****************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Assistant Store Manager
Academy Sports + Outdoors - San Antonio, TX
April 2017 to Present
• Running a successful 24 million dollar Academy store as the right hand to the Store Director
• Mentor and motivator to all my peers and team members
• Experience running the whole store with Profit and Loss Reports in hand
• Currently in the role of Logistics Manager which consists of: running an efficient truck team, having a merchandise team setting all ads and planograms throughout the store on time and ensuring our instore pick up program is flawless
• Also very confident in the role of Operations Manager/Softlines Manager/Hardlines Manager Regional Trainer
Gabriel's Investment Group - San Antonio, TX
April 2017 to April 2020
• Trained every Store Manager, Assistant Manager, and team member on their job roles and responsibilities. Personally created and used my own training handbooks to show step by step operations such as: how to run the register, completing cycle counts, etc and most importantly training handbooks on how to provide the best Customer Service
• District Managers reported to me and I was able to help keep them organized and focused on the business. Had meetings with them and held them accountable for their 12 stores.
• Out in the field everyday to identify what could be done differently in each store to make it more profitable.
Dual Store Manager
Starbucks - San Antonio, TX
April 2015 to April 2017
• Responsible for Northwoods and Quarry Starbucks locations my first year with company
• Was chosen to open a new Starbucks (Thousand Oaks location)
• Ran stores with the customer in mind so we always had well trained employees, offered the best customer service, always clean and maintained buildings
• Always scored over 95 on our Eco sure scores and passed all unannounced health department visits Acting District Manager
Cracker Barrel Old Country Store
April 2013 to April 2015
• Responsible for 15 Cracker Barrel Old Country Stores in San Antonio/Austin market
• Ensure each of the 15 stores met sales goals
• Established visually appealing stores and focused on the guest experience throughout store(s) to stimulate customer sales
• Very involved in the Restaurant side of the business as well. Ensured we improved on ticket time and wait time for customers. Helped each restaurant team set priorities, hire new employees, train employees in almost every position including but not limited to dishwashers, cooks, and prep cooks.
• Decreased shrinkage of each Retail store and Restaurant
• Created customer friendly environment to elicit the highest level of customer service within the company; demonstrating vast improvement on Guest Loyalty Surveys Retail Manager
Cracker Barrel Old Country Store
April 2008 to April 2015
• Opened new Airport Location which involved hiring over 150 employees, training, coaching; setup of retail store and restaurant
• Was able to beat our sales plan by $200,000 dollars which made us a 1 million dollar Retail Store within our first year of opening
• Turned bottom sales performing Cracker Barrel retail store to a 1.2 million dollar store within a year
• Drastic reduction in shrink resulting in store being removed from Focus 50 company program (stores with larger than market overall shrinkage had to take extra measures to reduce shrink)
• Provided leadership through interviewing and hiring employees for Restaurant and Retail. Helped motivate and cultivate change in every employee's attitude by raising the level of employee expectations and showing them how to be part of a winning environment Store Manager
ANN INC
April 2005 to April 2008
Responsible for the success of a 1.5 million dollar store ensuring that all customer's needs were met. Met our sales goals every month by focusing on wardrobing the women customers and having fun offering fashion advice.
• Executive Trainer for new Store Managers in the district, responsible for providing answers and guidance to questions concerning Ann Taylor business and business protocol(s)
• Conference Call(s) Coordinator for the district and represented the district for the Regional Calls
• Assisted other stores in the district with setting up new lines and stockroom organization
• Responsible for networking and recruiting when any store in the district required managers and/or employees
Education
Bachelor's Degree in Sociology
University of Texas at San Antonio - San Antonio, TX 1998 to 2002
Skills
• Store Management Experience
• Retail Management
• Recruiting
• Profit & Loss
• Management
• Loss Prevention
• Interviewing
• Human Resources
• Sales Management
• Merchandising
• Sales
• Planograms
• Pricing ASSESSMENTS Human Resources Skills: Compensation & Benefits -- Proficient July 2020 Knowledge of compensation and benefits programs. Full results: Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• Payroll
• Operations Management
• Employee Orientation
• Forecasting
• Cash Handling
• Assistant Manager Experience
• Mentoring
• CRM Software
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