Sales Customer Service

Kyle J. Coleman

**** ********* ** ***.****, Augusta, Georgia 30909

706-***-**** ********************@*****.***

Customer Service & Sales

Highly organized and personable Server with experience providing exceptional customer service in food establishment.

•Dedicated to ensuring customer satisfaction by remaining accessible and friendly.

•Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation.

•Skilled at anticipating, identifying and fulfilling customer needs and clarifying special orders.

•Success multitasking while remaining professional and courteous in a fast-paced environment.

Education

Augusta Technical College – Augusta, Georgia

GED, 2017

Professional Experience

Spencer's Gifts 3450 Wrightsboro Road #1160, Augusta, GA 30909 800-***-****

Sales Associate & Junior Sales Manager 10/17/2019-3/1/2020

Assisted customers in finding various pieces of clothing, gifted in upselling, managed and closed the store, handled other duties that pertained to running the store.

Hot Topic 3450 Wrightsboro Road, Augusta, GA 30909 706-***-****

Sales Associate & Key Holder 2/18/17-9/15/2019

Assisted customers in shopping, cleaned and closed the store, managed other sales associates, consistently had one of the highest rates of upselling and guest satsisfaction.

Little Caesars 4497 Columbia Road, Martinez, GA 30907 706-***-****

Server/Production 11/8/2016 to 2/4/2017

Assist customers in order selection by promoting specific menu items and specials. Respond to inquiries regarding meal preparation and service. Up-sell appetizers, beverages, and desserts to increase guest check averages. Coordinate with kitchen staff to ensure timely and accurate order preparation, as well as worked on the assembly line to prepare the food as a team with 100% accuracy. Regularly follow-up with customer and promptly fulfill additional requests. Collect payments and balance transactions with receipts.

•Consistently achieved the highest guest check averages through suggestive up-selling.

•Frequently assisted colleagues during rush periods to promote teamwork while providing exceptional customer service experience.

Professional References

Angela Cooper 706-***-****

Brittany Young 762-***-****

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