Lorriene Jennifer
**** *** ********* *** *** *** Silver Spring, MD 20783
********.*********@*****.*** 240-***-****
Work Experience
DEPARTMENT OF DEFENCE - US ARMY
May 2020 - Current
• Reserve
• MOS 74D
VISA SUBMISSION OFFICER
VFS - GLOBAL
April 2019 - April 2020
• Document scrutiny and collection of applications for visa processing
• Handle customer/applicant queries personally or via email, telephone.
• Handle cash and bank related transactions if assigned and ensure 100% accuracy • Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors. • Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc. • Maintain compliance to the standard operating procedures, manuals etc. without deviation in process • Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
• Encourage applicants to provide feedback on services provided and their overall experience at the application center.
• Ensure that the entire process is completed within the mandated Turn Around Time ASSISTANT TEACHER, YMCA
September 2018 - April 2019
• Manage a class of 20 children
• Communicate with the lead teacher regarding lesson plan
• Record individual growth and social development of a child
• Interact with parents and convey daily reports for the child.
• Create a fun loving and safe environment to shape a child's personality
• Conduct assessments for each child.
CONCIERGE
RAMJAY INC
May 2018 to July 2018
• Monitor all incoming public traffic
• Receive guests and others in a courteous, polite and warm manner.
• Respond to the needs of residents, families and visitors by providing immediate assistance. • provide clerical and administrative support to the various departments.
• Receive and follow reception schedule/instructions from supervisor and as outlined in established policies and procedures.
• Operate paging/telephone system as required.
• Answer telephone, determine nature of call and relay information or route call as appropriate.
ACCOUNT EXECUTIVE
POINT SOLUTIONS INC
December 2017 to March 2018
• Customer service
• Interviewing
• Leadership Training
• Self-Management
• Team Management
• Direct sales marketing
ASSISTANT COACH
YMCA
September 2017 to December 2017
• Team Management
• Training children of different age group
• Time Management
• Complete targets
Education
BACHELOR'S DEGREE
JESUS AND MARY COLLEGE - Delhi, Delhi
Bachelor’s in Political Science
May 2014 to 2017
HIGH SCHOOL GED - Humanities
CARMEL CONVENT SCHOOL - Delhi, Delhi
May 2013 to 2014
certifications
● Mini Mba Certificate from International Business Management institute, Berlin Germany
● HAZMAT awareness and Operations
Skills
● Customer Service
● Goal oriented
● Time management
● organized