Cable Voice

Chris M Mullins Sr

CORE Competencies

PROFESSIONAL EXPERIENCE

CUSTOMER SERVICE REP EXPERIENCE FOR INTERNET

PROVIDED CUSTOMERS AND TELCOM CUSTOMERS

PERFORMED DETAILED AND ORGANIZED REPORT DRAFTS FOR

CUSTOMER SITE VISITS GIVING FULL DETAILS OF

PROBLEMS DETECTED AND STEPS TO RESOLVE THEM.

WORK WITH MS OFFICE WORD, EXCEL, POWERPOINT

SUITES FOR REPORTS AND DOCUMENTATION

PERFORMED REMOTE TROUBLESHOOTING AND PROBLEM RESOLUTION

TELCOM HELP DESK EXPERIENCE

TELCOM SECURITY AUDIT EXPERIENCE

TELCOM PROJECT INSTALL EXPERIENCE

TELCOM SYSTEMS INSTALL, MAC AND PREVENTIVE MAINTENANCE

EXPERIENCE FOR SYSTEMS HARDWARE AND SOFTWARE INCLUDING

DATABASE BACKUPS AND RECOVERY TO RESTORE

VOIP PHONE AND VOICEMAIL SYSTEMS

PROVIDED TECH SUPPORT AND HELP DESK ASSISTANCE

FOR ISP AND DSL CUSTOMERS TROUBLESHOOTING THEIR

PHONE AND INTERNET INFRASTRUCTURE FOR PROBLEM RESOLUTION.

LOWES ELECTRICAL AND LIGHTING ASSOC FREDRICKSBURG, VA

Feb 2018 – present

Helping customers choose the correct electrical components to use.

Assist customers with online orders.

Work in the Smart home dept helping customers with their voice/internet related applications regarding video surveillance, temp control products and smartphone apps.

Work as a retail sales assoc in the Lighting and Electrical depts.

Take care of the daily restocking tasks.

AMAZON SORTATION FACILITY ASHLAND, VA

Sortation Associate, Sept 2018 – present

Process The Gaylords Filled and scanned into the system and ready it for loading on the Trailers for shipment

Sort to tote soft packages and ready them to be scanned into Geo local shipping.

Work in a team concept in sorting packages on the lanes, distribution of packaging.

Work in the inbound trailer dept. unloading the delivery trucks bringing the packages into the center for the sorting process.

Work in Non Comp dept. preparing packages that are longer than normal positioning them to the Outbound Trailer departure area.

AMAZON SORTATION FACILITY Charlotte, NC

Sortation Associate, Oct 2017 – Feb 2018

Scan in packages and build out pallets to the proper destination.

Base wrap pallets in getting them ready for wrap down.

Work in a team concept to the sorting lanes distribution of soft packaging.

Work in the inbound dept emptying the delivery trucks getting the packages ready for the sorting process.

Work in the small sort dept separating packages to the proper lane destination for scanning.

TELENETWORK Charlotte, NC

Tech Support Rep, Apr 2017 – Feb 2018

Work with copper assignments / dispatch depts. to get clients broadband services restored.

Work with Field Techs inbound calls in to get modem / router installations completed.

Tasked with field inbound calls and helping clients fix their internet related connection problems over the phone.

Create Dispatch trouble tickets for landline related problem resolution.

Create Dispatch trouble tickets for broadband related problem resolution.

Work closely with the level-2 technical resources to resolve remote access client PC related problems.

Notify clients of Outage areas affecting their services.

Update clients of their trouble ticket dispatch status and due dates.

Interact with team members via chat window to help them when needed.

SERVICE CORP INTERNATIONAL New Orleans, LA

Telcom support / Feb 2016 – July 2016

Tasked with managing data upgrade projects for global clients.

Contacted clients regarding the upgrade cost quotes

Worked closely with the ISP data providers in scheduling upgrade resources to completion.

TELEDESIGN SECURITIES New Orleans, LA

Communications Security Auditor, Sept 2013 – Jul 2014

Contracted to initiate audits with telecom communication system’s security for Kaiser Permanente locations.

Remotely accessed client’s communication telecom servers and voicemail systems to gather auditing data looking for security problems where by hackers could take advantage of their communications infrastructure.

Created and prepared security reports that were prepared for submission to the clients.

BLACKBOX NETWORKS New Orleans, LA

Field Support Customer Engineer, 1992-2013

Tasked with managing installation projects throughout its completion, working closely with the project managers and client contacts.

Researched available patching enhancements for the clients software database and operating systems of their telcom/voicemail servers.

Coordinated and directed repairs of telcom circuits that were in a defective state with the phone company’s central office technical personnel to restore functionality to clients circuits.

Actively involved with the planning stages of projects installing voice and data equipment, and voicemail, call center applications.

Planned and scheduled equipment hardware and software upgrades after hours.

Performed extensive testing and troubleshooting detection of clients communications services.

Informed clients of the availability of new features and enhancements available to them.

Ordered software patches and updated hardware needed to repair problems for clients.

Monitored clients systems remotely to proactively resolve any problems that might arise before it was able to affect their system’s networks.

Worked in a lead tech role, managing installations and upgrade of Telcom projects.

Managed cable contractors tasked with cable layouts plans for installs and upgrade projects.

Worked with clients over the phone to solve problems they had.

Field service customer support site visits

Knowledge of preventive maintenance procedures on voice and data, voicemail servers during required intervals.

EDUCATION

RETS VOCATIONAL TECHNICAL COLLEGE, Metairie, LA

Electronic Technology,

-Basic Electronics

-Basic Electricity

-Radio Communications

-Solid State Engineering

PC HARDWARE TROUBLESHOOTING

Attended - ( PC hardware and troubleshooting) with Global knowledge for servicing and maintaining computer based VOIP Telcom servers /voicemail systems

e-Learning Courses

Windows NT 4.0 networking modules

Windows NT 4.0 Installation and Updates,

Windows NT 4.0 Configuration and Administration,

Windows NT 4.0 Network Configuration,

Windows NT 4.0 Managing Users and Groups,

Windows NT 4.0 Architecture,

Microsoft Office Excel, Word,

Microsoft Exchange Gateway,

Configuration and Administration

IBM / ROLM / Siemens Equipment Certifications

Siemens Hipath 4000 (Voice Over IP) Database Configuration,

Siemens Hipath 4000 (Voice Over IP) Installation and Maintenance,

Siemens Hipath Xpressions Desktop Voice Messaging 3.0 Installation, Configuration

VLCBX Maintenance,

CBXII 8000 Maintenance,

CBXII 9000 Maintenance,

CBXII 9000 Data Communications Maintenance,

CBXII 9751 Single/Multinode Installation and Maintenance,

CBXII 9751 Models 10, 20, 50, 70 platforms Installation and Maintenance,

9006 Installation and Maintenance,

9006 Software Management,

Phonemail Release 4 / 5 Installation and Maintenance,

Octel/Avaya Equipment experience

Overture 250/350 Installation and Maintenance,

Overture 250/350 System Operation and Management

ADDITIONAL SKILLS

I’ve spent many years working in the customer support related roles and I have had the opportunity to work with and build up a customer client relationship within the region I worked to meet their Voice and Data communication needs.

●knowledge of working with cable patch panels and racks for cabling and termination

●Know how to terminate cables into the patch panels

●Knowledge of how to work with inside cable plants (mdfs, idfs, etc)

●Knowledge of working with cat 5, cat6 cables and end to end termination.

●Know how to work with terminating Feeder Cables, IDF backboards to MDF

●Worked with Outside Cable Plant infrastructures

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