Administrative and Operations Specialist

Genevieve Ure

Dallas, TX • 520-***-**** • *******@*****.*** • www.linkedin.com/in/genevieveure/

OPERATIONS MANAGER

Organized and detail-oriented professional with a talent for creating efficiencies and streamlining processes to improve business operations. Skilled technical writer and editor, adept at translating complex concepts into comprehensible terms. Strong project management skills, with proven ability to manage multiple concurrent tasks and responsibilities. Resourceful problem-solver, equally productive working collaboratively or independently. Effective and patient trainer. PROFESSIONAL EXPERIENCE

Sr. Operations Administrator - February 2021 to April 2021 Fedex Ground - Austin, TX

● Boosted delivery responsiveness through quality control and compliance monitoring, communication and goal setting

● Increased efficiency in warehouse logistics setting through prioritization, attention to detail, customer service and critical and analytical thinking

● Identified inefficiencies and made recommendations for process improvements to QA and operations procedures

Department Manager - April 2020 to September 2020

Assistant Department Manager - January 2020 to April 2020 Natural Grocers - Denver, CO

● Increased department efficiency and profit through distribution management and using inventory tools and analysis to determine product volume adjustments and allocations

● Cooperatively coordinated projects with other managers and corporate teams

● Managed and trained department staff through coaching and recognition Associate Project Manager - June 2018 to December 2018 Administrative Manager - December 2017 to June 2018 Landtech Civil Engineering Consultants - Fremont, CA

● Managed and improved communications through proofreading, editing and creating various materials such as user guides, help content, engineering documents, blog posts, reports and standard operating procedures

● Reduced expenses by bringing drone-surveillance for construction site management in-house

● Demonstrated ability to work with diverse public and private sector teams and individuals at various levels, and flexibility to take on a broad range of roles, projects and responsibilities with shifting timelines and strict deadlines

● Assisted with organizing and overseeing large and small-scale commercial and residential development projects

Personal Trainer and Class Instructor - May 2015 to December 2017 Customer Service Manager - November 2016 to May 2017 Administrative/Office Manager - January 2015 to October 2015 Tucson Strength - Tucson, AZ

● Improved company image and efficiency through creating and editing how-to guides for clients and staff, blog posts, correspondence, policies and procedures, web and help content

● Supervised and trained new employees on software system, company policies and culture

● Improved customer and client relationships through relationship development, record-keeping, lead development, billing, scheduling and use of front desk scheduling software

● Aided in sourcing, interviewing and onboarding new employees. Oversaw training and created complimentary training material and guides

● Increased client retention, sales, social media engagement and online presence Class Instructor - July 2010 to October 2013

Customer Service/Office Manager - January 2011 to October 2013 Administrative/Office Manager - January 2010 to December 2010 O2 Modern Fitness - Tucson, AZ

● Spearheaded creation of user guides and help content for clients and staff

● Implemented new front desk software system that increased client retention and sales while reducing scheduling and billing issues

● Increased online presence, sales, and organization in a new business growth environment

● Improved client relationship management parameters in a new business setting through email email marketing and created customer database workflow triggers

● Aided in sourcing, interviewing and onboarding new employees. Oversaw training and created complimentary training material and guides

EDUCATION

University of Arizona, Tucson, AZ: Bachelor of Arts in English, 2011 – Wildcat Excellence Award scholarship recipient

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