Administrator Cbse

CURRICULUM VITAE

G.Emmanuel

NetBackup/Stoarge Administrator

Contact No: +91-879*******

E-Mail:**********@*****.***

Job Objective

In quest of assignments in the IT industry, preferably with a reputed and high velocity organization.

Vision Statement

Unfold career opportunities in the IT sector to adroitly cater to the needs of customer and render unmatched quality.

Professional Run-through

Innovative professional with 6 Years of progressive experience in the Enterprise Backups line of service and possess skills to drive business growth, capitalize on new revenue potential, and manage all aspects of daily business operations.

Proactive leader with refined business acumen and exemplary people skills. Facilitate a team approach to achieve organizational objectives, increase productivity and enhance employee morale.

Technical Skill Set

öExperienced in VERITAS NetBackup 7.x, 6.x, and can work proactively in any issue related to Symantec Netbackup.

öDeployment & maintenance knowledge on emerging backup technology vRanger (Dell Product)

öExperienced in developing Backup and Disaster Recovery strategy for organization.

öConfiguring backups for new build servers and troubleshooting the backup failures.

öTuning NetBackup to improve performance by utilizing NetBackup devices efficiently to complete backups with in backup time window.

öExposure on Tape Libraries like HP MSL 5000, HP ESL 712e and IBM 3584 libraries.

öExposure on LTO2, LTO3, LTO4,LTO5 and LTO6 tape technologies.

öWorked on Incident/change/problem management proactively.

öExcellent experiences on handling the escalations.

öExperienced in preparing knowledge transfer documents for peers.

öWorked on heterogeneous platform Windows, VERITAS NetBackup 5.x/6.x/7.X, and Symantec Enterprise with Ops center.

öWorked on snapshot, Disk backup, SLP, and deduplication.

öCoordinated with multiple teams for OS and Vendor jobs activity on environment during the maintenance.

öInstallation and configuration of NetBackup database agents for SQL and Oracle backups.

öSupporting the database team for the DB restoration issue and database backup issue.

öIn depth experience in working with multiple teams, escalation process, change/incident management & Turnover process.

Trainings and Certifications

ITIL Foundation V3 Certified

Veritas Certified Professional for Veritas Netbackup 7.6 Administration

Work Experience

öCurrent Organization

DXC Technology, Hyderabad,

Designation: Storage Professional

Duration : June 2014 to Till Date

Description : NetBackup & Storage Administrator

Role : L2 backup and Storage Professional

Responsible for L2 level support on storage system.

Primary skill on EMC storages like VMAX, PowerMax, XtremIO, Unity & Brocade switch, SAN & NetApp 7-mode, C-mode storage.

Administration and troubleshooting

Provisioning; Decommissioning and Sustainment of Storage operations.

Monitor the use and availability of storage resource.

Local replication and remote replication like SRDF/Snapmirror.

Diagnose Storage products and related product issues and follow up with root cause analysis.

Participate in Disaster Recovery, planning, Changes, Upgrades, Implementation and tests as scheduled.

Primary on call support for Storage and associated switch product.

Lead daily Operations meetings provided there are no P1 incidents running.

Performance and capacity analysis, planning and reporting

Reduce repetitive manual tasks through automation

Create and maintain operational documentation as related to storage administration

Managing Backup Operations for multiple clients / AMP / BSL / BHBP/CSC CLOUD

Worked with business units on daily support issues using Remedy/Snow/SPC ticket tracking system.

Configuring backup policies for file system and database as per client requirement.

Managing backup and Replication using storage lifecycle policy into different location.

Installed and implemented backup exec and vRanger tool for DDC account.

Resolved escalated customer issues and managed escalations further to internal support.

Performed data restorations for server, file system/VM and databases upon customer request in a calm and controlled fashion while maintaining consistent communication with the customer

Organized regular audits of backup configurations to ensure quality of service.

Proactively looked to improve and add efficiency to current processes and exercised judgment in the decision-making process in order to provide consistent customer service.

Provided training, troubleshooting, technical advice and direction to other members of the team.

Using DPQM (Data Protection Quality Management) tool to track backup operation.

Conducting vaulting process and daily tape management.

Managing NBU support issues with the help of Symantec in Call or WebEX if required.

Initiating SRT in case any P1/P2 tickets and involve all required stakeholders to resolve the issue.

Provided on-call support as issues arose.

Organization: HCL Technologies

Duration : December 2009 to May 2014

Description : NetBackup Administrator

Role : Team Leader.

Responsibilities:

Providing 24*7 SLA based Support for 7 Global Datacenter.

Managing multiple accounts with more than 10 master servers and 6000 clients servers which include File system, Database (oracle, SQL), Exchange backups.

Trouble-shooting client-side issues in NetBackup environment.

Tape Movement, management and Capacity Management.

Run NetBackup Maintenance every week by recycling NetBackup services and reboot backup servers in the environment to avoid NetBackup process hung and device issues which will effect backups.

Working on High priority critical tickets raised by requestors and addressing technical issues such as Drive Downs, Media server’s performance issues, slow backups, restore failures, etc.

Configuring new policies according to the client requirement.

Troubleshooting tape drives issues and coordinating with vendors to resolve hardware issues tape drives etc.

Administration of ACSLS, with Storage tech Library model - L700E.

Backup and recovery for Exchange, Oracle, Windows, UNIX and SQL servers.

Configuring and managing SLP’s.

Maintain Inventory list according to the addition and decommission of clients following change management.

Maintain data size report on monthly basis.

Follow Change and Incident Management process in Remedy for working on tickets.

Follow SLAs, Schedule adherence, Timely update & escalating issues, ensure no violation happens.

Enable best practices deployment across different datacenters that we maintain.

Recommending process improvements and performance tuning of environment.

Managing customer escalations.

Setting up the process & Documents as and when required & updating accordingly.

Ensuring all the calls/tickets are closed within SLA.

Prior Experience:-

Organization: Genpact

Title : Enterprise Level Backup and DC Support

From : September 2005 to December 2009

Client : GE (Cincinnati, Ohio USA. & London), Advanta Bank (Horsham, Pennsylvania)

Platform : Windows, UNIX (Solaris, Linux)

Role : Technical Lead - 24*7 remote supports on the Day to Day backup and DC issues.

Responsibilities:

Providing 24*7 SLA based US based credit card bank(Advanta Bank Corp) driven through backup tools like Legato Networker and VERITAS NetBackup.

Troubleshoot day to day issues like backup failures, media assignee, restore request, configuration and installation of NetBackup software’s & agents.

Daily tape management which involves ejecting and loading of tapes from offsite.

Configuring policies, storage units, and volume pools.

Configuring backups for new build servers and troubleshooting the backup failures.

Supporting the database team for the DB restoration issue and database backup issue.

Preparing Daily and weekly backup status reports for Audit Team.

Monitoring system availability by checking Daily Operations Checklist.

Enable best practices deployment across different datacenters that we maintain.

Setting up the process & Documents as and when required & updating accordingly.

Attending the CRTs and RCA Meetings.

Meeting the SLA of 98%.

Ensuring all the calls/tickets are closed within SLA.

Providing trainings to peers.

The Microsoft Operations Manager (MOM) is the tool used to monitor the Windows based servers. The alerts popup in the MOM with respect to the windows servers will be analyzed and troubleshoot accordingly basing on the error message. In the same way Big Brother is used to monitor the performance of the UNIX based servers.

The job also includes implementing Project Management Review i.e. PMRs. PMRs are the requests raised by the developers to make changes to the production servers also known as upgrading the servers.

Around 1 Year of IT-Technical Experience in supporting end-to-end networking skills for the Technical support center.

Troubleshooting and providing technical support to clients on web based applications, Monitoring AD and troubleshooting VPN issues (both dialup and DSL), RSA remote access ACE server management, User and server manager for domains apart from windows 2k,XP, MS office, Sametime.

Extensively enhanced troubleshooting, in demanding fast paced environment with varying skill levels of end users Working knowledge of Windows 9x/ME/NT/2000/ LAN/WAN supporting the users.

Contribute to the content of technical documentation for the support of GE Aviation and Rail Clients.

Major Accomplishments:

Provided Level 2 support during every major problem across regions.

Performed NetBackup Tuning to achieve higher success rate.

Preparing Server delivery/Capacity reports for Customer.

Provided knowledge transfer and conducted formal trainings for the new recruits.

Has been part of the successful transition team for IT that went for an OJT to United States on Feb 2007 with respect to Advanta Bank. Played a major role as a pilot team member in getting a new business to the company.

Went on a OJT on July 2008 as a Transition Manager along with ten team members and brought a new business to Genpact.

Received appreciation letter from the Client for the best performance at the time of transition for Advanta Bank in terms of updating SOPs and organizing the information at the client end.

Education Details

MCA (Masters of Computer Applications) 2005 from Osmania University.

BSc (Computer Science) 2002 from Osmania University, Hyderabad, India.

(10+2) 1999 CBSE from K.V C.R.P.F, Hyderabad, India.

Personal Details

Date of Birth : 31/08/1981

Father Name : G. Kannaiah

Languages Known : English, Hindi, and Telugu

Marital Status : Married

Address : Vertex Prime Appartment, C Block, #G3.

Nizampet, Hyderguda, Near Raghav Reddy Function Hall

Hyderabad - 500085

Contact this candidate