Store Manager/ Assistant Manager Assistant

JEFFREY MILLLER

***************@*****.*** 563-***-**** Orlando, FL 32825

Summary

Goal-driven Assistant Store Manager with 12+ year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings. Attentive Assistant Store Manager offering over 15+ years working in retail industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments.

Skills

Stock management

POS systems operations

Sales strategies

Customer relations

Strategic Planning

Merchandising

Business Development

Records management

Employee development

Recruiting and hiring

Customer retention

Performance improvements

Supervision and training

Experience

T-Mobile Davenport, IA

Store Manager/Assistant Store Manager

09/2012 - 03/2021

Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.

Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.

Recruited and hired individuals demonstrating passion, dedication and added value to team.

Coached and developed store associates through formal and informal interactions.

Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.

US Cellular Wireless Davenport, IA

Store Manager

02/2005 - 08/2012

Resolved customer problems by investigating issues, answering questions and building rapport.

Improved store status by implementing process improvements and identifying performance gaps for corrective action.

Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.

Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Corrected operational discrepancies by developing and executing process improvements.

Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.

Ultimate Electronics Chandler, AZ

Lead Sales Associate

10/2000 - 06/2005

Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.

Checked store shelves and restocked products from inventory in back room.

Processed payments and returned receipts, cash, coin and payment cards to customers.

Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.

Coached other employees in effective customer service and successful selling techniques.

Performed promotional sales calls to increase client base.

Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.

Education and Training

2001 Alternative High School Davenport, IA

High School Diploma

05/2000

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